Asst Manager Front Office

Job Description

HGV Now Offers Day One Team Member Benefits!*

We are excited to offer an amazing opportunity to join the newly rebranded and renovated Mystic Dunes, a Hilton Vacation Club, made up of 986 suites and located on 600 luxurious acres. We encourage you to join our service-oriented family that strives to provide exceptional experiences for our members and guests every day surrounded by lush landscapes and a beautifully manicured golf course. Join in the fun and be part of a team that makes a difference in the lives of those we serve as well as the communities we are a part of. Located near all major attractions and with tons to offer our members and guests, this is definitely the place to be if you want to grow your career and learn from a consummate group of professionals that strive for excellence.

What will I be doing?

As an Assistant Manager Front Office you will be responsible for driving company success through performing the following tasks to the highest standards:

• Effectively handle incidents and guest concerns in a timely and professional manner to ensure high levels of guest satisfaction. Alert management team of potential serious issues.

• Ensure quality assurance standards of hospitality are provided to all members, owners, and guests on property and/or via telephone.

• Check-in arriving guests and check-out departing guests.

• Assist Front Office Manager/Director with managing resort inventory.

• Assist with adjustment in departmental policies and procedures.

• Complete Front Desk accounting transactions including balancing end-of-day shift reports.

• Maintain necessary hard copies of paperwork of daily operations, as needed.

• Communicate with all required internal departments including PBX, Housekeeping, Engineering, and Security, as needed, via telephone and/or email.

• Ensure all pending arrival information is accurate. Check rates and prepare for upcoming arrival packets with necessary materials and information.

• Complete Front Desk Agent checklist.

• Perform property and room inspections.

• Make recommendations to management regarding development and corrective action plans.

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we've received is the continued loyalty of our Owners, Members and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!

Qualifications

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. We believe that at the core of our company's success are our Team Members! To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• A minimum of one (1) year of experience in the customer service field is required.

• A minimum of six (6) months of supervisory experience in the customer service field required.

• Demonstrate leadership skills such as integrity, professionalism, and confidentiality

• A courteous and professional attitude when handling upset guests and difficult situations

• High school diploma or equivalent

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Possess the knowledge, skills, and abilities and be able to explain and demonstrate that they can perform the essential functions of the job with or without reasonable accommodation

• Proven ability to respond effectively to sensitive inquiries or complaints

• Ability to calculate figures and amounts, such as discounts, interest, commissions, proportions, percentages, etc.

• Interpersonal skills, high level of communication skills, ability to make decisions and lead others

• Understanding of how Housekeeping and Front Office work together

• Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.