Asst Head Teller

TD Bank Group Manassas , VA 20108

Posted 5 months ago

Job Requirements

  • Provides exceptional Customer service.

  • Demonstrates competency and accountability with Store operational standards.

  • Assists in the preparation and development of the Store Sales Plan, promotional strategies and activities.

  • Establishes and solidifies Customer relationships.

  • Leads, coaches and models quality service at every Customer interaction.

  • Delegates projects to team members to manage.

  • Maintains Service performance.

  • Offers and encourages support for Retail events that promote the brand.

  • Must be eligible for employment under regulatory standards applicable to the position.

Job Description

The Assistant Head Teller provides legendary Customer Service while supervising the Teller and/ or Platform team.

Qualifications

  • High School diploma or GED.

  • 1-2 Years of related experience.

  • Completed or enrolled in the Assistant Head Teller Achieve Program preferred.

  • Strong organization, interpersonal and communication skills.

  • Sound judgment in decision making and problem solving.

  • Ability to multi-task and maintain order on Teller line.

  • Basic knowledge of Outlook, Word and Excel.

  • Primarily work in assigned Retail Store. Occasional travel required for Classroom Training, On-the-Job Training and regional meetings.

Employment Type

Regular


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Full Time Head Teller

Fulton Financial Corporation

Posted 6 days ago

VIEW JOBS 7/17/2019 12:00:00 AM 2019-10-15T00:00 Value Proposition Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company and every success we experience begins with them. We hire team members who raise the bar, who are collaborative and inclusive, who build relationships, and who are looking for a long-term career with Fulton. We strive to promote a culture of work-life balance, to unplug and recharge to be your best self, at work and at home. Overview This is a Full Time position, 40 hours weekly, located in our Manassas Financial Center. Daily hours of operation M-TH 9a-5p, F 9a-6p, S 9a-12p Supervises the teller line. Responsible for accurately performing teller duties, including cashing checks, receiving deposits and processing other complex transactions as authorized and within policy. Provides guidance to tellers in complex customer transactions, balancing daily settlements, and meeting customer needs. Trains new tellers on job responsibilities. Ensures adequacy of currency and coin supply at the branch location. Responsibilities Essential Duties * Accurately performs teller transactions in accordance with bank policies and procedures. Routine transactions include but are not limited to deposits, withdrawals, official checks, loan payments and other ancillary services in a timely manner. Responds to customer inquiries on the telephone and in employee adhering to guidance on customer privacy and customer confidentiality. Provides responsive, quality customer service at all times. Adheres to check cashing policies and obtains appropriate approvals on checks over the approved check cashing limit. Balances drawer in a timely fashion. Maintains currency and coin supplies within bank policy limits and security standards. Follows all established security procedures. Maintains balancing records, proof errors and return items within standards acceptable to the bank. Follows policies and procedures for issuing negotiable instruments. Strictly follows requirements of audit and compliance, including currency transaction reporting. Seeks assistance for handling accounts with special alerts and or holds. Responsible for the daily branch settlement and reconcilement process, including oversight for teller correcting entries. Validates branch cash balance with general ledger. Monitors branch Operating Risk Loss accounts and maintains teller over and short records. Responsible for branch audit compliance. * Supervises teller line as directed by the Branch Manager or Assistant Branch Manager by participating in a branch team environment within which employees perform personally and collectively to achieve branch goals. Participates in staffing decisions, interviews, work schedules, promotions, hiring, cross training, and assignments of responsibilities to ensure the right people are available to meet customers' needs. Assists in the monitoring of employees' performance to standards or goals, providing timely formal and informal performance feedback to employees. Recommends tangible and intangible rewards and recognition to employees for performance and accomplishments. Assists with the completion of semiannual and annual performance appraisals for each teller in a timely manner. * Recognizes and demonstrates skills learned by following through on referral opportunities by using open ended questions to generate a two way conversation. Exercises good listening skills such as paraphrasing and asking clarifying questions to identify needs. After identifying need, introducing customer to appropriate branch sales employee or business partner. Having sufficient knowledge of the bank's products and services to enable them to complete a referral to appropriate branch sales employee. Meeting a mutually established quality referral goal. Actively participate in branch sales meetings, sales training and sales coaching. Consistently demonstrates employee selling skills by achieving employee goals. The Head Teller will be responsible for ensuring the teller line has a solid understanding of this process and will work with the branch management team to offer suggestions, implement best practices. * Completes administrative responsibilities. Controlling vault cash, shipping and ordering cash and coin, preparing cash and coin for tellers and balancing vault cash, staff scheduling. Qualifications Education High School Diploma or the Equivalent Experience. Specialty: Does not apply at this level of education. (Preferred) Experience 2 or more years Customer service experience in banking, financial services, retail sales or a similar goal oriented environment. (Required) 6 to 12 months Cash handling experience. (Preferred) 1 or more years Supervision. (Preferred) This role may perform other job duties as assigned by the manager. Each employee of the Organization, regardless of position, is accountable for reading, understanding and acting on the contents of all Company-assigned and/or job related Compliance Programs, regulations and policies and procedures, as well as ensure that all Compliance Training assignments are completed by established due dates. This includes but is not limited to, understanding and identifying compliance risks impacting their department(s), ensuring compliance with applicable laws or regulations, and escalating compliance risks to the appropriate level of management. Sponsorship Statement As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Financial Corporation currently or in the future. EEO Statement Fulton Financial Corporation ("Fulton") is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons. Fulton will recruit, hire, train and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, creed, sexual orientation, national origin, citizenship, gender, gender identity, age, genetic information, marital status, disability, covered veteran status, or any other legally protected status. NMLS This position may require incumbent to be registered in the Nationwide Mortgage Licensing System and Registry. Incumbents who are required to register will be notified in writing. Fulton Financial Corporation Manassas VA

Asst Head Teller

TD Bank Group