Seminole Hard Rock Hotel & Casino in Hollywood, Florida, located minutes from Fort Lauderdale's world-famous beach, features a AAA Four Diamond resort with 469 luxury rooms and suites, over 100 tables, 2000 slot machines, award-winning restaurants, high-energy nightlife, a lagoon-style pool and Beach Club, a Hard Rock-inspired spa, and premium meeting and convention space. The property is currently undergoing a $1.5 billion expansion. When the development is complete in mid-2019, Seminole Hard Rock will be home to an iconic guitar hotel tower that will include a Hard Rock Casino, nearly doubling its current size with 3,267 slot machines, 178 table games plus a new 18,000-square-foot poker room. The existing Hard Rock Live arena will be razed in March 2018, and replaced with a state-of-the-art 7,000-seat Hard Rock Live venue in a theater-style configuration. For more information please visit https://www.seminolehardrockhollywood.com.
The Assistant General Manager reports to the General Manager and is responsible for directing staff of the signature gourmet according to established standards to provide maximum guest service and satisfaction while achieving financial goals.
Essential Job Functions:
Identifies and defines business needs and implements solutions which may result in beneficial changes in the operation of the restaurant, improvement in the restaurant's impact or interaction with customers, improvement in the restaurant's ability to reduce or contain costs or generate additional revenue.
Works in conjunction with the General Manager and Chef and directs the development and administration of controls for all phases of the restaurant in an economical and profitable manner while maintaining established standards.
Assists the General Manager with menu item changes based on product mix reviews and guest feedback.
Ensures that the restaurant supports the casino by providing outstanding service to VIP guests in the restaurant and during special events.
Institutes cost control procedures, inventories and standards of performance.
Counsels, guides, trains, and instructs assigned personnel in the proper performance of their duties, including kitchen personnel.
Works with manual and automated systems and develops or implements procedures, formats, budgets, testing, training and documentation.
Staff replacement within the guidelines of the department.
Develops and implements operating standards where necessary.
Communicates with management, other departments, and designated personnel to address the needs of the POS system.
Provides project leadership and project management as assigned
In the absence of the General Manager provides leadership and direction for the department as required.
Acts immediately on all customer complaints to insure that a correction is made whenever possible.
Responsible for the back of the house operations in the absence of the room chef.
College degree in business or related field preferred but may be waived with extensive experience in the field in a similar capacity. 3 years fine dining experience with at least 2 years in a management role preferred.
Must be familiar with financial data and cost control techniques.
Proven ability in developing budgets and business plans.
Proven ability in writing documentation, procedures, and training programs.
Project management experience (writing a project plan, measuring progress, delivering results).
Excellent interpersonal, customer service, communication, team building, and problem solving skills are required.
Excellent verbal and written communication skills.
Ability to coordinate multiple tasks at once.
Ability to compile, compute, and analyze pertinent data needed for reports.
Ability to work with the POS systems.
Ability to negotiate and build relationships with diverse departments and casino personnel.
Ability to implement strategic visions and plans into day to day operations.
While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.
Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.
The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.
As part of Seminole Gaming's employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:
Criminal Background Check
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).