Asst. Floor Team Manager

Job Title: Assistant Floor Team Manager

BASIC SCOPE/PURPOSE

• The Assistant Floor Team Manager is responsible for assisting the Floor Team Manager in the management of all floor care processes. Potential candidates should be able to supervise all floor care activities including, stripping and recoating VCT, buffing, and carpet care. Other responsibilities include assisting customers with questions regarding proper floor care procedures, as well as, monitoring, supervising and managing floor team staff. The Assistant Floor Team Manager is responsible for ensuring that all floor jobs and carpet cleaning jobs are completed within the budgeted time frame while maintaining a high standard of workmanship. To be successful as an Assistant Floor Team Manager you should have excellent interpersonal skills and be highly organized. You must be able to delegate duties to staff members while making sure that the staff are trained for their assigned roles.

JOB FUNCTIONS

• Manage the day-to-day operations of the floor team employees.

• Have a working knowledge of the procedures of stripping, waxing, and buffing hard surface floor.

• Have a working knowledge of carpet care, stain removal and cleaning.

• Assist with the management of inventory for products and equipment used by the floor team.

• Be able to provide leadership and support to ServiceMaster floor team employees.

• Ensure each assigned floor job, is staffed appropriately as defined by the flooring budget /staffing plan.

• Have the ability to schedule and monitor employee work times

• Ensure compliance with the scope of work for the assigned job.

• Meet with floor team staff on regular basis to ensure continuity.

• Monitor employee's work to ensure we are maximizing our efficiency on the job

• Inspect assigned floor/carpet work to ensure that the job is completed and to ensure customer satisfaction

• Ensure that all floor supplies and needed equipment are in good working order, clean and can be operated in a safe manner prior to loading up for the assigned jobs.

• Ensure the safety of employees that are working with or on equipment are properly trained in running floor machines, or the techniques needed to complete the assigned jobs.

• Develop and maintain a positive relationship with the floor team manager, floor team members, account representatives, and other ServiceMaster management staff.

• Recommend additional services that would improve the cleanliness and appearance of assigned buildings.

• Maintain proper maintenance of assigned company vehicle(s).

• Completes other duties as assigned or requested

Required Skills, Knowledge and Characteristics

• Highly developed teamwork skills.

• Strong and effective communicator verbally and in writing.

• Demonstrated ability to see the big picture and provide useful and strategic advice to the Floor Team Manager, Division Managers, General Managers, and other administrative positions.

• Ability to lead in an environment of constant change.

• Able to direct the efforts of a team of diverse staff.

• Previous floor/carpet experience a plus.

• Must be able to plan, schedule, and manage multiple job sites.

• Must be able to manage, direct and train employees on the job.

• Must be able to perform duties after 3:00pm. Periodic weekend and holiday work required.

• Must have a good driving record, and be able to pass an MVR.