Brown Brothers Harriman Boston , MA 02298
The Service Delivery (SD) organization serves to maintain and enhance our award-winning, high-quality service and to deliver it consistently and globally to our clients. The ADH for US Alternatives
Oversee operations and client service teams supporting Alternatives
Lead initiatives to optimize technology platform to enhance productivity and client service
Set strategic direction and reporting lines
Oversight of financials, client satisfaction and profitability metrics
Establish and maintain a culture of superior service in accordance with BBH's global strategy
Build and maintain strong client and internal relationships
Form strategic partnerships with peers and internal stakeholders by providing resources and expertise to maximize business success
Manage controls efficiently to alleviate any areas of potential risk.
Act as the senior point of escalation for Systems, Operations, and Risk/Control for any client related issues and proactively manage the resolution process with frequent updates and satisfaction measures.
Draw upon extensive functional expertise of alternatives product/service area to balance day-to-day operations with the strategic direction set for SD to achieve optimum levels of risk/reward and cost/value.
Document and implement procedures for tracking, processing, and reporting on structures requiring corporate accounting, partnership accounting, and/or consolidation for multi-entity vehicles such as blockers, AIV's, side-pockets, and/or complex performance return and fee calculations
Oversee and ensure compliance to all guidelines and procedures internally
Monitor operational issues and follow through on effective problem resolution with management of supporting department and ensuring preventive measures are in place to avoid reoccurrences.
Assist senior management with ongoing project management
Actively manage direct reports and other staff by establishing timely and challenging performance standards, providing ongoing feedback and conducting annual performance appraisals
Participate in the career development of staff and act as a positive role model and mentor
Participate in the interview and selection process, attract highly qualified, high potential candidates for the firm
Actively manage staff performance and progressive discipline process for employees failing to meet expectations
Delegates and manages performance delegates effectively by clearly communicating objectives, standards, responsibilities, and milestones while holding individuals and teams accountable for achieving results
Implement strategy through communicating a strategic vision that leverages and builds the firm's strengths to deliver a competitive advantage
Education level and/or relevant experience(s)
BS/BA required, or equivalent work experience.
A minimum of 10 years' working experience in financial services industry, specifically supporting product areas within alternatives space
A minimum of 5 years' of progressive management experience
Experience managing multiple internal or client relationships
Experience working on implementation projects
Knowledge and skills (general and technical)
Ability to conduct oneself with a high level of professionalism exhibiting the highest respect for the client and BBH SD
Proven ability to manage and implement change
Ability to manage multiple priorities
Ability to think and work independently
Proven ability to motivate staff to perform and deliver high levels of client services.
Strong communication skills with demonstrated presentation skills both verbal and written.
Proven negotiation skills
Ability to manage strategic plans on time/on budget relating to investments, resources
Risk management focus with proven ability to assess risk and implement controls to mitigate risk effectively
Comfortable interacting and overseeing vendors (i.e. subcustodians, outsource providers)
Ability to develop and maintain strong relationships with internal colleagues to enhance the knowledge of market and local client needs
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, creed, marital status, sexual orientation, gender identity, disability status, protected veteran status, or any other protected status under federal, state or local law.