Associate Warehouse Technology Analyst

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits, and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, World Wide Technology (WWT), a global technology solutions provider leading the AI and Digital Revolution, with $20 billion in annual revenue, combines the power of strategy, execution, and partnership to accelerate digital transformational outcomes for large public and private organizations around the world. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps customers and partners conceptualize, test, and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution, and integration capabilities.

With nearly 10,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 13 years in a row by Fortune and Great Place to Work for its unique blend of determination, innovation, and leadership focus on diversity and inclusion. With this culture at its foundation, WWT bridges the gap between business and technology to make a new world happen for its customers, partners, and communities.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

What will you be doing?

Support of all end-user-facing IT Warehouse equipment (e.g., handheld devices, label printers, time clocks, etc.), in addition to LCM of all printers. Partners with end-users to develop innovative solutions regarding new technologies to support the various business sectors, including deployment, break/fix, and regular maintenance.

Responsibilities:

• Assist with delivering business-critical breaks/fixes for all warehouse technology (e.g., printers, handhelds, etc.).

• Accurately document interactions, incidents, requests, and problems.

• Analyze customer-specific needs/issues; assist in deploying solutions.

• IT Warehouse Asset Management (i.e., inventory, deployment, tracking, disposal, etc.).

• Life cycle management for new hardware models, upgrades, etc.

• Create a positive customer support experience and build strong relationships through problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a professional attitude. Document resolutions and update self-help and knowledge bases.

• Grow general knowledge of supported products, increasing ability to resolve requests on first contact.

• Understanding of service level agreements (SLAs) for the customer.

• Manage Warehouse IT equipment via tools such as Zebra Printer Profile Manager Enterprise (PPME) and Workspace One.

• Assist with investigating and troubleshooting system administration issues relating to Velocity, Android OS, and various other network support issues.

• Provide support for maintaining and delivering system updates to the fleet of end-user-facing hardware (e.g., OS updates, build configurations, patches, etc.).

• Assist in collaborating with key stakeholders within the business to manage project requirements and timelines and help guide internal project management responsibilities.

Qualifications:

• A minimum of 2 years progressive experience in a related field.

• Experience in a general warehouse/logistics technology environment preferred, specifically in troubleshooting warehouse hardware.

• Experience in a customer-facing and customer-focused role is preferred.

• General understanding of warehouse processes, networking concepts, and Microsoft/Android OS platforms.

• General knowledge/experience with thermal label printing.

• General knowledge regarding troubleshooting/repairs/maintenance of label printers (i.e., Zebra, Brady) and paper printers (i.e., HP, Toshiba)

• Familiarity with barcode technology and scanners (Zebra model)

• Familiarity with DNS (iPam configured)

• Familiarity with MS Office applications

• Adherence to WWT Core Values, Mission, and Vision.

• Ability to organize and prioritize work in a fast-paced, changing environment.

• Strong work ethic and ability to self-motivate.

• Ability to lift 25-50 lbs. regularly.

• Ability to work on-site and travel between our Edwardsville (IL) and Maryland Heights (MO) facilities, as needed.

Education:

• Bachelor's degree in arts/science (BA/BS) - Information Technology, or related field - preferred.
• A combination of education, training, and experience may be considered in lieu of a degree.

Licenses and Certifications:

• CompTIA IT Fundamentals - preferred

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness Program

• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement

• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement

• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

Equal Opportunity Employer Minorities/Women/Veterans/Individuals with Disabilities