The Bank Of Greene County Catskill , NY 12414
Posted 6 days ago
ASSOCIATE VISA SPECIALIST
DEPARTMENT: Operations
LOCATION: 288 Main Street, Catskill, NY 12414
REPORTS TO: Manager - Operations
SUPERVISES: No
FLSA: Non-Exempt
PAY RANGE: $18.00 - $21.00 per hour
POSITION SUMMARY:
The position is a contact for Visa Debit Cards and ATM services of the Bank. This includes liaison support between the Bank and various third party vendors relating to these programs; including directly with Visa. The Associate Visa Specialist position assists in control over daily and monthly processes relating to the Debit Card Program and ATM's, including, but not limited to, balancing, booking, reporting, and error resolution, as well as customer inquiry and dispute processing. The position serves as a primary or backup for various other back office operational duties.
Requirements
EDUCATION & EXPERIENCE:
High School graduate or equivalent
Two years of financial institution experience preferred
Knowledge of computer operation and the ability to utilize the Bank's software
Strong attention to detail
Ability to manage projects and meet deadlines
Must show initiative, reliability and team orientated attitude
Strong organization and problem-solving skills
MAJOR DUTIES & RESPONSIBILITIES:
Perform daily balancing and booking of Debit Card and ATM activity
Coordinate meetings and support with third party vendors relating to Debit Cards and ATM's
Review and process customer disputed Debit Card activity to resolution
Run reports for Debit Card and ATM activity
Process weekly Savings Bonds redeemed activity - remit to the Federal Reserve Bank
Backup processor of the daily General Ledger for the Bank
Perform various other functions relating to post-processing of the Bank's General Ledger
Handle customer research requests including copies of checks, statements, regulatory documents, etc.
Review customer Mobile Deposit Capture check deposits through Online Banking
Perform special projects as assigned
Liaison support with various other third party vendors/processors of the Bank
Review G/L reconciliations - coordinate issues with supervisor
Prepare and/or conduct periodic review of various other reports
Develop detailed knowledge of the Bank's products, services and general information, as well as a basic understanding of operation in other departments of the Bank
Maintain interpersonal customer service skills - written and oral
Successfully complete training programs as necessary
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully
perform the essential functions of this job. While performing the duties of this job, the employee is regularly required
to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach
with hands and arms. Reasonable accommodations may be made to enable individuals with disabilities to perform
the essential functions.
COMPLIANCE STATEMENTS:
EQUAL OPPORTUNITY AND AFFIRMATIVE ACTION EMPLOYER
Bank of Greene County is a federal contractor and an equal opportunity and affirmative action employer that
provides equal employment opportunity in all employment-related matters, including hiring, training, promotion,
compensation, benefits, transfers and other personnel actions, without regard to race (including traits historically
associated with race), color, national origin, age, religion, sex, sexual orientation, gender identity or expression, the
status of being transgender, disability, genetic information, predisposition and carrier status, military or veteran
status, marital and familial status, the status of being a victim of domestic violence, employee's or a dependent's
reproductive health decision making (including, but not limited to, a decision to use or access a particular drug,
device or medical service), known relationship or association with any member of a protected class, and any other
characteristic protected by applicable law.
BANK SECRECY ACT (BSA)
Before assuming any duties, each employee will be trained in the proper filing and logging procedures for large
currency transactions and the sale of monetary instruments.
Each employee will immediately report suspicious currency transactions or activity to their immediate supervisor or
the BSA Officer.
All employees will become familiar with how their customers handle their accounts and will report any transactions
that are not within the normal activities of the customer.
The employee will be trained in compliance with the BSA, USA PATRIOT ACT and associated laws and regulations
under the Bank's Compliance Program as it pertains to his or her job functions. Employees are expected to meet all
compliance requirements as stated within the Bank's BSA/AML/CIP/OFAC Program. Failure to meet these
compliance standards may adversely affect performance appraisals and may result in disciplinary action up to and
including termination. Employee's compliance violations may result in termination, individual fines, and possible
imprisonment
Salary Description
$18.00 - $21.00 per hour
The Bank Of Greene County