Associate, User Experience Architect

Hilton Worldwide Addison , TX 75001

Posted 1 week ago

Job Summary

  • This position can be based in Dallas, TX or Memphis, TN*

From smartphone capabilities like Digital Key to connected rooms that allow for integrated entertainment, temperature and lighting controls, Hilton's Global Technology team is responsible for creating the hospitality experience of the future for our guests, owners and Team Members. Through innovative technology development and deployment this team ensures Hilton has the technology needed to support our continued global growth while remaining at the forefront of hospitality technology innovation.

What will I be doing?

We are looking for an innovative, self-motivated Associate User Experience Architect (UXA) with a passion for using technology to address friction points for people. As a member of the [D] Design, Delivery + Development team, the UXA is expected to bring to bear their expertise on consumer behavior in web and mobile applications in general and on travel apps in particular. The UXA should build insight to understand the full consumer experience, be the "Voice of the Customer" throughout the organization and ensure it is heard in all decision-making processes that impact the consumer helping to create and sustain a consumer-centric culture.

More specifically, you will:

  • Inspire innovative approaches to design, using creative facilitation techniques and taking the lead at internal company meetings, brainstorms and external design events.

  • Drive cutting-edge and sometimes mundane digital solutions. This is inclusive of cultivating creativity for exponential growth.

  • Be a hands-on user experience and design expert, shaping the concept and seeing it through to prototyping, user testing and pilot delivery.

  • Actively assess and recommend improvements to the user experience.

  • Craft process flows, conceptual diagrams, sketches, wireframes, and prototypes to effectively conceptualize and communicate high-level design strategies and detailed interaction behaviors.

  • Create user-centric concepts by considering customer feedback, and usability findings.

  • Quickly iterate on multiple interactive design solutions and work through the details.

  • Brainstorm with multi-functional teams to help develop a creative direction based on user experiences and product requirements.

  • Work in a fast-paced, sometimes ambiguous environment.

  • Expertly defend the design rationale used to create solutions in frequent executive-level design reviews.

  • Visualize design challenges and information in ways that are easy for other team members to comprehend.

  • Stay ahead of emerging technologies and find opportunities to incorporate current thinking into product designs.

  • Deliver insights about people and behavior verbally and visually in a way that generates insight, emotion, and engagement.

  • Employ your deep understanding of the technology available on various platforms and how we might harness that in a simple but creative and innovative manner.

  • Envision and communicate new service concepts and ideas using methods and tools that illustrate all the components and touchpoints of the service. You will need to be mindful of both the physical and technical/digital aspects of the customer's experience.

  • Pull together solutions that touch all aspects of design: User Experience, User Research, Service Design, Business Design, Communication Design, and UI Design.

  • Identify and communicate Key Performance Indicators (KPIs) for measuring product and creative success.

  • Incubate and help commercialize new solutions, products and models.

  • Advocate for usability, design and innovation within a fast-paced product team.

  • Use and challenge digital standards for scaled experiences.

  • Influence and assist in the discovery of customer segments and personas.

  • Size effort, cost and time for a request accounting for all platforms and channels with ease.

What are we looking for?

The success in this role will demonstrate itself through the following attributes and skills:

  • Superb communication, collaboration and presentation skills

  • Employs analytical abilities to synthesize data and build compelling business cases

  • Be open to receiving feedback and constructive criticism

  • Commitment to learning and expanding professional and technical knowledge preferred

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

  • BA/BS Bachelor's Degree OR a High School Diploma/GED plus four (4) years of experience as a user experience (UX) designer, product designer, service designer, creative lead, creative director, user interface (UI) designer, art director, or in a similar role

  • Two (2) years of experience as a UX designer, service designer, UI designer, interaction designer, creative lead, creative director, art director, or similar role

  • Experience with web and web based devices

  • Experience working in collaboration with a team

  • Experience with common design tools such as Sketch, Adobe Creative Suite, InVision and OmniGraffle

  • Superb presentation and business case development skills

  • Understanding of mobile and accessibility standards

  • Travel periodically to other Hilton offices

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • An online portfolio or samples of work demonstrating experience creating great user-centered design solutions

  • Knowledge of Lean UX

  • Experience working with remote teams

  • Experience in an agile/scrum environment

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

EOE/AA/Disabled/Veterans


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