Associate, Training & Development - Waterbury, CT

Cityblock Waterbury , CT 06701

Posted 12 months ago

Who we are:

At Cityblock Health, our mission is to radically improve the health of urban communities, block by block. We integrate services to address physical, behavioral, and social needs together, delivered through mobile, field-based care teams to make healthcare more accessible, supportive and goal-driven for the people who need it most.

Every aspect of the Cityblock care model is carefully designed to focus on our members, engaging and empowering them to own and improve their health through trusted relationships. Through field-based, interdisciplinary care teams, we are flexible in how we deliver care, meeting members where they are, and together developing and working longitudinally through a personalized and integrated Member Action Plan (MAP). The care team collaborates to support each member's whole health and social needs. Enabled by custom-built technology, we build capacity, deliver care and dramatically change members' opportunities and outcomes.

Partnering with community-based organizations and a well-respected commercial partner in Connecticut, and backed by the top healthcare investors in the country, we are reorganizing the health system to focus on what matters to our membersand leading the move from transactional, fee-for-service medicine towards high-value, relationship-based partnerships.

The role:

In this role, you will be a part of the core team providing leadership and oversight to Cityblock's model of care, focusing on the Behavioral Health and Social Care teams. This primarily includes Community Health Partners (CHPs) and Outreach Specialists, our community-based non-clinical team members responsible for engaging with and providing direct services to members who face economic and social challenges, and have multiple mental and physical health needs. You will be involved throughout the process, from recruitment, to onboarding, training and ongoing education for this team, both building the training curriculum and delivering it in real-time. Critical to all elements of this role is helping us build culture around our core values to sustain a team standard of trust, innovation, celebration of successes, and support. These values - listening with humility and respect, acting against injustice, inclusivity and diversity, having fun, thinking big, being creative, being accountable, persevering, questioning the status quo, partnering, and learning - must be interwoven throughout our initial and ongoing team development.

As the Training and Team Development Associate, you will play a key role in recruitment of our care teams, with a focus on emotional intelligence, empathy, creativity, and drive. You will help to develop and drive the overarching recruiting strategy for our field-based team members by building the operations to engage and interview this team. You will also build out a full curriculum for new employees across the continuum of work: onboarding, ongoing education, load-balancing and wellness activities, and supervision/leadership training as roles evolve and individuals members grow within the organization. This will include building tools to support training, including assessments, take-home materials, online reference documents, engaging experts in the field, as well as supporting implementation of an online training platform that can be used for continuing education. This role is a critical cornerstone to ensure that Cityblock continues to hire impactful, mission-aligned community-based team members to radically improve the health of the Waterbury, Connecticut neighborhood we are serving.

You will:

  • Lead in the design and implementation of a comprehensive approach to care team training, from onboarding, to continuing education that includes rotating dedicated administrative and wellness time.

  • Support and expand the organization's recruitment activities, including interview materials, job fair/event planning, and workflow development.

  • Design training curriculum for non-clinical teams engaging members in the community that is a mix of modalities and settings (role play, in community settings, in office settings, in retreat settings, etc.). This will include, but is not limited to: building culture, elements of longitudinal social care, clinical interventions, leadership, and technology tools.

  • Design curriculum to guide and support professional advancement within Cityblock's care model.

  • Develop ongoing training and performance improvement initiatives based on skills building, outcomes, efficiencies, new care model development, new technology development, and wellness needs. This will include development of rotating administrative and wellness time for all staff members focused on self-care and reduced risk of burnout.

  • Spend up to 20% of your time providing direct care to members within your area of expertise, including in-field training, on-call and/or crisis support, coverage, and clinical supervision.

You'd be a good fit if:

  • You are a licensed clinician (RN, LPN, LMSW, LCSW, other) with 3+ years' experience and an expertise in providing training and clinical support to large teams

  • You have expertise in training staff of all levels of healthcare knowledge

  • You are charismatic, engaging, dynamic, creative, and accessible

  • You have the desire to contribute to a learning and evolving model of care, and a quickly growing staff

  • You are an independent self-starter, a leader, and a strategic thinker who is excited about the big picture of whole community health, and the ongoing evaluation and iteration of our care model

  • You are excited about how technology can support your work and help drive the ongoing evaluation toward new and better care.

Nice to have:

  • Experience training or developing curriculum for community health workers or care coordination staff

  • Experience personally providing clinical care for a similar population

  • Experience in a technology-enabled healthcare setting

  • Multi-lingual

  • Unrestricted Connecticut Driver's License and Car

You should include these in your application:

  • A resume and/or LinkedIn profile.
  • A 1-2 paragraph response indicating why this job is compelling to you.
  • A 1 paragraph summary of a time when you supported others in being successful in their roles.

Cityblock values diversity as a core tenet of the work we do and populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristics.

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Associate, Training & Development - Waterbury, CT