The Associate Telephony Engineer tests, maintains, monitors and trouble-shoots telephony components to provide a robust voice communications platform.
Key Areas of Responsibility
Implement and support mission critical corporate networks and complex converged infrastructures.
Handle routine tasks relating to Telephony operations, installation, and/or maintenance for local, off-site and/or remote locations.
Maintain and troubleshoot Cisco Communication Manager in a Clustered Solution; Cisco Unity, Cisco Unified Contact Center Enterprise (UCCE), Call Recording in a large voice network and Cisco's VPN phone solution.
Assist in the implementation and ongoing support of projects that include new locations or deploying new technologies across the network.
Assist in the maintenance of technical and procedural documentation
Execution of moves, adds and changes and end-user support.
Participate on regular on-call rotation.
Coordinate with the Help Desk to respond to questions and participate in evaluation and selection of new software and hardware.
Work after hours and weekends as required by the business.
Respond to emergency calls/pages/emails in a timely fashion even after hours.
Education and/or Experience Qualifications
Other Required Qualifications
Basic knowledge of voice communications systems and structured cabling.
Exposure to Layer 3 Transport and Networking Concepts.
Working knowledge of a telecom network infrastructure (i.e., local & long-distance telco's, telco products, TFN's, QoS, Routing etc.).
Strong written and verbal communication skills with the ability to effectively interact with all stakeholders, including senior leadership.
History of balancing multiple priorities simultaneously with the ability to adapt to the changing needs of the business while meeting deadlines.
Demonstrated ability to trouble shoot with creative problem-solving skills.
Experience with moves, adds and changes on Cisco Communication Manager platform and Unity Voicemail
Hands on experience supporting carrier-based SIP trunking.
Cisco Voice certifications (CCNA Voice, CCNP Voice).