Associate Telephony Engineer

CDW Vernon Hills , IL 60061

Posted 3 months ago

The Associate Telephony Engineer tests, maintains, monitors and trouble-shoots telephony components to provide a robust voice communications platform.

Key Areas of Responsibility

  • Implement and support mission critical corporate networks and complex converged infrastructures.

  • Handle routine tasks relating to Telephony operations, installation, and/or maintenance for local, off-site and/or remote locations.

  • Maintain and troubleshoot Cisco Communication Manager in a Clustered Solution; Cisco Unity, Cisco Unified Contact Center Enterprise (UCCE), Call Recording in a large voice network and Cisco's VPN phone solution.

  • Assist in the implementation and ongoing support of projects that include new locations or deploying new technologies across the network.

  • Assist in the maintenance of technical and procedural documentation

  • Execution of moves, adds and changes and end-user support.

  • Participate on regular on-call rotation.

  • Coordinate with the Help Desk to respond to questions and participate in evaluation and selection of new software and hardware.

  • Work after hours and weekends as required by the business.

  • Respond to emergency calls/pages/emails in a timely fashion even after hours.

  • 10% travel


Education and/or Experience Qualifications

  • Associates degree or equivalent experience.
  • 1 year experience in software/hardware voice equipment administration.

Other Required Qualifications

  • Basic knowledge of voice communications systems and structured cabling.

  • Exposure to Layer 3 Transport and Networking Concepts.

  • Working knowledge of a telecom network infrastructure (i.e., local & long-distance telco's, telco products, TFN's, QoS, Routing etc.).

  • Strong written and verbal communication skills with the ability to effectively interact with all stakeholders, including senior leadership.

  • History of balancing multiple priorities simultaneously with the ability to adapt to the changing needs of the business while meeting deadlines.

  • Demonstrated ability to trouble shoot with creative problem-solving skills.

Preferred Qualifications

  • Experience with moves, adds and changes on Cisco Communication Manager platform and Unity Voicemail

  • Hands on experience supporting carrier-based SIP trunking.

  • Cisco Voice certifications (CCNA Voice, CCNP Voice).

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Associate Telephony Engineer