Associate Technical Support Engineer

Extreme Networks, Inc. Milwaukee , WI 53201

Posted 2 months ago

There has never been a better time to join Extreme, after three acquisitions extending our portfolio and go to market strategy, we have seen enormous opportunity and growth within the region. Aside from being a Technology Leader in the Gartner Magic Quadrant, we also adamantly promote an internal culture that truly embraces diversity, inclusion and equality in the workplace. Having Diversity and Inclusion as part of our core values and beliefs, we're proud to foster an environment where every Extreme employee can thrive because of their differences, not despite them.

Extreme Networks Service and Support

Extreme Networks delivers software-driven networking solutions that help IT departments meet the challenges of today's business environment. We are able to build strong customer relationships through our employees and via our extensive Partner network. It is with our product portfolio that we win and maintain our customers. However, it is with our industry leading Services and Support, 100% in sourced, that we have created our loyal customer base.

Extreme Networks, Inc. is setting a new standard for providing superior customer experience by delivering network-powered innovation and market leading service and support. The Global Technical Assistance Center provides direct access to knowledgeable Technical Support Engineers via phone or web portal. We continue to ensure the majority of our customer issues are resolved without requiring escalation.

An Associate Technical Support Engineer for Extreme Networks troubleshoots and resolves configuration, network, and software issues while utilizing resources of peers, knowledgebase, and software development. The GTAC engineer will continue to develop technical expertise in areas relevant to Extreme Networks and use it to provide guidance for customers and peers. A successful candidate will have excellent communication skills, troubleshooting skills, and must be able to handle multiple issues in an organized manner.

Responsibilities include:

  • Provide Tier 1 level support for partners and end customers via telephone, e-mail, and web

  • Analyzes problems and identifies solutions by utilizing databases of existing issues, debugging tools and simple lab simulations

  • Ensures escalations and handoffs are efficient by documenting cases clearly and completely

Required Qualifications:

  • AA or BS (preferably in computer science) is preferred but not necessary if candidate has commensurate experience working with Switching, Routing and Wireless technologies in a Technical Services and/or Support position.

Preferred Qualifications:

  • 2 or more years work experience supporting wired and wired network technologies

  • Can work in a team environment and establish good rapport with peers and customers

  • Holds one or more Technical Certifications

  • Excellent troubleshooting skills

  • Ability to manage a high work volume with time bound constraints

  • Can communicate clearly to Internal and External customers via oral and written communications

  • 11 Wi-Fi experience preferred

LOCATION: This can be a remote position, preference for the IL area but we are open to qualified candidates in other locations as well.

SCHEDULE: Monday - Friday schedule

Extreme Networks, Inc. (EXTR) creates effortless networking experiences that enable all of us to advance. We push the boundaries of technology leveraging the powers of machine learning, artificial intelligence, analytics, and automation. Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before. For more information, visit Extreme's website or follow us on Twitter, LinkedIn, and Facebook.

We encourage people from underrepresented groups to apply. Come Advance with us! In keeping with our values, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on "protected categories," Extreme Networks also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at Extreme Networks.

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Associate Technical Support Engineer

Extreme Networks, Inc.