Associate Technical Support Engineer

Amcs Group Jacksonville , FL

Posted 2 months ago

Why Join our Team?

AMCS is the leading global technology company providing innovative solutions to the environmental services industry through the AMCS Platform. Established in Limerick, Ireland in 2003, the company continues to grow operations globally and today employs 600+ people across 11 countries. AMCS delivers enterprise cloud-based software solutions for the waste and recycling industry worldwide supporting 2,750+ customers in 22 countries.

Who we are looking for

We are looking for a Software Support Engineer to join our Customer Support team. Our ideal candidate would have good knowledge in database development and administration, along with a general experience towards all things IT-related.

We have a preference for those with development experience on Microsoft-based platforms, specifically the.NET Framework, C#, SQL Server, and Windows Server product families.

This is an ideal opportunity for a Graduate to start their career in a leading technology company!

Role Description

A Frontline Support Engineer works as a technical resource within our Customer Support organization.They will work closely with our Tier 1 Technical Support Analysts to resolve recurring systemic issues and perform root cause analysis.

This role will work directly with clients and other team members to resolve incidents ranging from troubleshooting SQL Server performance issues, analyzing views & stored procedures, and performing minor project work for our ERP solutions.

Responsibilities

Address and resolve incoming application questions and incidents from end users

Document all pertinent end user identification information in our CRM database

Ability to perform root-cause analysis on recurring system issues

Remotely perform application updates, software upgrades, and database backups

Record, track, and document the problem-solving process

Participate in after-hours on call rotation

Test fixes and perform post-resolution follow-ups to ensure adequate resolution of issues

Remain current on changes and new features added through regular software updates & releases.

Other responsibilities as assigned

Qualifications

Bachelors degree in Information Technology, Computer Science, Computer Engineering or equivalent experience

Troubleshooting skills with a high level of self-reliance to resolve complex technical problems

Excellent oral and written communication skills with both technical and non-technical audiences

Self-motivated and a desire to learn

Ability to work in a fast-paced team environment

Basic networking, user administration, and T-SQL scripting skills required

Experience with Microsoft SQL, SAP Crystal Reports, SQL Reporting Services, and the Windows Server product line are ideal

Current Microsoft certifications in SQL Server and Windows Server product lines an advantage

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Technical Support Specialist II Brooks Rehabilitation (It) FullTime

Brooks Rehabilitation

Posted 1 week ago

VIEW JOBS 11/17/2021 12:00:00 AM 2022-02-15T00:00 Overview For 50 years, Brooks Rehabilitation, headquartered in Jacksonville, Fla., has been a comprehensive source for physical rehabilitation services. As a nonprofit organization, Brooks operates one of the nation's largest inpatient rehabilitation hospitals in the U.S. with 160 beds, one of the region's largest home healthcare agencies, 40 outpatient therapy clinics, a Center for Inpatient Rehabilitation in partnership with Halifax Health in Daytona Beach, the Brooks Rehabilitation Medical Group, two skilled nursing facilities, assisted living and memory care. Brooks will treat more than 60,000 patients through its system of care each year. In addition, Brooks operates the Clinical Research Center, which specializes in research for stroke, brain injury, spinal cord injury and more to advance the science of rehabilitation. Brooks also provides many low or no cost community programs and services such as the Brooks Clubhouse, Brooks Aphasia Center and Brooks Adaptive Sports and Recreation to improve the quality of life for people living with physical disabilities. Brooks Rehabilitation proudly employs over 2,500 clinicians and staff across the state of Florida. We are looking for exceptional people to join our culture of caring and bring our mission to life. Position Summary This individual will apply proven communication, analytical and problem-solving skills to help identify, communicate and resolve systems issues in order to maximize the benefit of IT systems investments. Gathers requirements, makes technical recommendations, configures, and implements computer systems, subsystems or modifications to existing systems to achieve the objectives of projects assigned in the most efficient manner. Qualifications * Bachelor's Degree that emphasizes Math, Business or Computer Science with 1 year of system support and analysis, or Associates Degree/Certification. * 2 years of help desk experience. * Efficient in completing tasks as part of a team or done individually. * Strong technical knowledge and be able to use that knowledge to analyze and resolve technical issues efficiently with minimal supervision. * Experience with Norton Ghost, Cisco VPN, and Active Directory a plus. (Preferred) Location : Name Brooks Corporate Office Type Full-Time Brooks Rehabilitation Jacksonville FL

Associate Technical Support Engineer

Amcs Group