Associate, Technical Services

Corelogic Milwaukee , WI 53201

Posted 2 months ago

Job Summary

Join the team that powers the global real estate economy - CoreLogic is an innovative, future focused company whose vision is to deliver unique property-level insights that power the global real estate economy.

We are a $1.95 billion in sales company with more than 6,000 employees globally serving the financial services and insurance industries. We are evolving at a rapid pace and the clients we serve are challenged from every direction, which means we are growing and innovating to help drive their success. Working together, and differentiated by our superior data, analytics and data-enabled solutions, we empower our clients to make smarter business decisions through data-driven insights. We take initiative, are fully accountable, build respect and trust, make transparency a must-and engage, include and collaborate at every turn.

We take pride in our work and believe in cultivating a work environment that supports and values our greatest asset: our talented employees.

Job Description:

Job Duties

  • Support both internal and external users with technical and application issues.

  • Monitor phone and email queues.

  • Provide first level assistance for defined problems and escalate tickets/calls as necessary.

  • Log tickets and escalate to product support.

  • Track calls and document problems.

  • Consult knowledge database to optimize resolutions and follow through on resolution with callers.

  • Answer, read and document information into tracking tickets.

Job Qualifications:

Education, Experience, Knowledge and Skills

  • High school diploma or GED required

  • Two year technical degree or equivalent work related experience preferred

  • Entry level position, but customer support experience is preferred

  • Aptitude for providing excellent customer service

  • Good communication skills

  • Problem solving skills

  • Telephone etiquette

CoreLogic offers an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. CoreLogic is an Equal Opportunity/Affirmative Action employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. CoreLogic maintains a Drug-Free Workplace. We are fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone's unique contributions, experiences and values. Please apply on our website for consideration.

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Connect with us on social media! Click on the quicklinks below to find out more about our company and associates.

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Associate, Technical Services