Associate Technical Service Manager (Auto-Negotiation, Mac, Flow Control, Pcs)

Position Details

Summary

Operating Title Associate Technical Service Manager (Auto-Negotiation, MAC, Flow Control, PCS) Long Classification Title Interoperability Manager I Campus Location Durham Department UNH Interoperability Lab Summary of Position

The InterOperability lab is a commercially funded independent testing facility for networking and data communications devices and software. The Associate Technical Service Manager is responsible for supporting the development and execution of testing services and/or hardware/software testing tools used by our approximately 200 global business partners https://www.iol.unh.edu/membership/members. The position will serve as a technical manager for conformance teams within the Embedded and Baseband teams.. The technical manager role will support teams such as Auto-Negotiation, MAC, Flow Control, PCS, etc.

Acceptable minimum level of education Bachelor's Acceptable minimum years of experience None Additional Job Information Posting Number PS4530FY24 Other minimum qualifications

• Basic knowledge of TCP/IP networking.

• Basic experience creating technical documents

• Basic knowledge of networking device configuration (home router, etc), scripting concepts, and the desire to train college students for future roles in the industry.

• Ability to work both independently and as a team member.

• Ability to travel.

• Effective oral and written communication skills.

Additional Preferred Qualifications

• Bachelor's degree and two years of experience in technology appropriate to project such as IPV6, high-speed ethernet and mobile, and/or other technology as defined by the IOL.

• Basic troubleshooting experience; ability to respond quickly and isolate basic issues with networking devices

• Basic demonstrated understanding of data communications; communication between computer systems or devices and testing practices and methodologies

• Agile Team Experience

• Project management experience.

• Business Development and Marketing experience

• Customer service - client relationship management experience.

• Knowledge of Atlassian products

Salary Information

Salary is complemented by a comprehensive benefits package which includes medical, dental, retirement, tuition, and paid time off.

Royalty / IP Licensing Pool: IOL managers are entered into an IP licensing pool to receive compensation based on tools and software that the UNH-IOL licenses to our customers.

Incentive / Bonus Program: IOL managers are also eligible for an annual incentive bonus based on department and individual performance.

Quicklink for Posting https://jobs.usnh.edu/postings/60445 Percent Time Information (FTE) 1.00 Grade 24 EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

Institution Information

The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire's lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry.

The UNH Diversity Resource Guide with information and programming available in the seacoast area, New Hampshire, and the region can be found here: https://www.unh.edu/hr/diversity-resource-guide

Posting Details

Posting Date 04/02/2024 Open Until Filled Yes Closing Date Posting Open to Internal Candidates Only? No Interested Internal Candidates Exist? No Job Category Salaried Staff (Exempt) Appointment Type Grant Funded If TERM position provide projected end date Equipment/Instruments Drivers License and Physical Requirements. Please check all items that apply. Valid Drivers License and Safe Driving Record

Duties / Responsibilities

Job Duties

Duty/Responsibility

Project Management, Development and Supervision

• Assist in preparing project reports and project plans.

• Assist in managing 2 teams to complete testing as requested, update test plans and procedures, and provide feedback to development teams for improvements to internally developed test tools.

Example: Work with technicians (5-12) to ensure testing is completed accurately and on time for customers needs. Review revisions to test tools and provide feedback to IOL internal development teams.

Duty/Responsibility

Training and Testing

• Implement laboratory training policies; train and mentor employees as assigned to: complete testing, learn agile methodologies, and learn lab-wide and team-wide policies and procedures.

• Support the technical requirements, setup, maintenance, and operation of the current Embedded and Interop test software and services, along with future test offerings.

Example: Specifically, provide technical training to 5-12 employees on Ethernet related technologies, software testing methodologies, and agile methodologies. Train employees to follow applicable standard operating policies. Perform and provide technical support for testing. Generate and review technical reports for customer distribution. Perform and provide technical support for testing protocols.

Duty/Responsibility

Customer Service - Client Relationship Management

• Assist in communication with approximately 40 customers to resolve issues with technical setup and operation within IOL testing services, and assist in managing relations with current Embedded and Baseband customers.

Example: Provide technical support to customers and technicians for IOL testing services.

Duty/Responsibility

Documentation

• Develop and maintain detailed networking test plans based on open standards.

• Provide input to the IEEE and other relevant forums on technical documentation.

Example: Provide development input for relevant test specifications. Provide technical input to the above named groups and future industry bodies on relevant topics. Also, provide input to the IOL quality management system(s) to improve the policies and procedures.

Duty/Responsibility

Trade show/Events and Travel

• Assist in planning, organizing and execution of UNH-IOL supported group test events operated under existing project or testing services.

• This includes designing test metrics, topologies, collecting results, and reporting to vendors before, during, and after the event or initiative.

Example: Provide technical support for the test events or trade show demonstrations for ~4 events per year.

Supplemental Questions