Associate Technical Sales Specialist

Servicesource Nashville , TN 37201

Posted 2 months ago

At ServiceSource, we strive to find and grow exceptional people like you.

Working at ServiceSource, you will be a part of an engaging, energetic, and entrepreneurial work environment while having the stability and influence of a nearly 20-year industry leader behind you.

ServiceSource is a place where you can GROW, both personally and professionally, while expanding your skills in sales, customer success and people management.

Associate Technical Sales Specialist generates new business and ensures growth of existing accounts for assigned client/territory, with low to moderate complexity. Assesses potential application of products or services and offers solutions that meet low to moderate customer/client needs. Possesses deep technical understanding of products or services to address low to complex customer/client needs and expand sales opportunities for established clients. Researches and presents reports showing potential customers the cost benefit of purchasing products or services. Resolves low to moderate customer/client issues, researches problems, and makes recommendations for potential enhancements or modifications. Provides technical training to customers/clients and communicates customer feedback. Uses technical knowledge of product and service offerings to support, promote and build sales.

Duties and Responsibilities:

  • Attend customer meetings, conduct sales presentations and deliver product/service demonstrations in person and via phone

  • Provide technical expertise in support of achieving low to moderate selling goals

  • Provide thorough responses to product/service and industry questions

  • Prepares low to moderately complex technical proposals and presentations to support sales teams

  • Demonstrates proficient solution selling abilities and effective, pro-active customer/client communications

  • Identifies and analyzes low to moderate customer/client needs and develops intermediate range strategies on how to competitively meet needs

  • Advises and supports customers and sales teams on technical aspects of products and services, adhering to customer's needs and goals

  • Utilizes technical expertise to develop and execute thorough trainings, as needed

  • Identifies areas to help streamline and improve sales processes - recommend improvements to management

  • Act as a customer advocate as necessary for pre-sales and post-sales activities

  • Provide consistent follow up on opportunities or inquiries

  • Evaluates the client's customer needs and proposes potential solutions

  • Manage external competitive pressures and effectively handle objections to help retain customers

  • Work with multiple stakeholders, building effective relationships with decision-makers at all levels

Qualifications:

  • Bachelor's degree preferred

  • Advanced written and verbal communication skills - proactive communication style ensuring timely status of projects

  • Ability to extract hidden or unrealized requirements and gain consensus on these requirements with the customer

  • Ability to focus ambiguous customer needs into specific, deliverable requirements

  • Able to develop relationships and communicate with higher level technical staff

  • Advanced problem solving and analytical skills

  • Ability to work independently and as part of a team under pressure with tight deadlines

  • Passion for exceptional customer experience and sales

  • Aptitude to learn and optimize new technology and data

  • Excellent knowledge of MS Office programs

  • Ability to prioritize and multi-task in a time-sensitive environment

  • Ability to make timely and sound decisions; make decisions under conditions of uncertainty or limited data; evaluate short- and long-term consequences

  • Experience working with Salesforce.com or similar CRM preferred

  • Ability to manage multiple priorities and tasks effectively

  • Professional and polished demeanor

Competencies:

  • Accountability
  • Competent
  • Effective Communication
  • Competent
  • Resilience, Curiosity, & Adaptability
  • Competent
  • Integrity
  • Competent
  • Coachability
  • Competent
  • Diversity and Inclusion Competent

  • Team Player

  • Competent
  • Emotional Intelligence
  • Developing
  • Critical Thinking
  • Competent
  • Customer Focus Competent

  • Diagnostic Information Gathering

  • Competent
  • Initiative
  • Competent
  • Manage Execution Competent

  • Business Acumen

  • Competent

Supervisory Responsibility:

  • This position has no supervisory responsibilities.

Travel:

  • No travel is expected for this position.

Work Environment:

  • This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, etc.

Physical Demands:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
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Associate Technical Sales Specialist

Servicesource