A note to applicants: U.S. Bank is closely monitoring the spread of the novel coronavirus, COVID-19 and taking a unified approach on restrictions to minimize the impact on our employees and operations. As a result, U.S. Bank has temporarily placed a pause on in-person interviews and will offer our internal and external applicants video and/or phone alternatives. By taking this step, we are doing our part to help limit the spread of the virus. We are currently accepting applicants and conducting phone interviews. Our trainers and hiring teams are working together to practice social distancing within our service centers and training classes, and our recruiting team will be happy to share more with you about steps we are taking throughout our interview process.
This position is within our Collections department.
The responsibilities of this role could include but are not limited to:
Responsible for providing the daily supervision and work direction for a small team of Collectors.
Directs staff in the efficient resolution of credit card collections in order to reduce exposure and loss and maintain delinquency and loss ratios that are consistent with bank standards.
Determines appropriate distribution of accounts among Collectors based on degree of difficulty, volume and loan type. Directly or through staff, works with delinquent customers to avoid further delinquency.
Assists in developing policies and procedures to provide for more efficient collection processes.
Supervisory functions include leading and directing a staff of approximately 4-8 agents, evaluating employee performance and making salary recommendations, performing all aspects of the staffing process including recruiting, interviewing, and hiring staff to ensure appropriate hiring practices and maintain staffing levels, staff training, and providing work direction.
The schedule we are looking to fill could vary but will likely include 2-3 day shifts combined with 2-3 night shifts during a 5-day work week. You will be asked to work rotating weekends.
Explore your career possibilities at U.S. Bank and join a company that's as passionate as you are about helping our customers meet their goals and making a difference in the communities we live and work.
Our industry-leading financial performance, innovative spirit and best-in-class reputation empower employees to succeed.
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce.
We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
High school diploma or equivalent
One or more years of operations experience in the financial services industry
Working knowledge of operation functions, systems, policies and procedures for the assigned area
Basic knowledge of computer applications and/or the equipment used in the assigned area
Good organizational and problem-solving skills
Well-developed customer relations skills
Strong interpersonal, verbal and written communication skills
Ability to manage multiple tasks/projects and deadlines simultaneously
Basic knowledge of banking operations and human resources
One or more years of supervisory experience preferred