Associate Team Leader

H&R Block, Inc. Hampton , NH 03843

Posted 1 week ago

Job Description:

Are you driven by helping people? H&R Block is looking to hire Associate Team Leaders who will be passionate about our purpose: To provide help and inspire confidence in our clients and communities everywhere.

As an Associate Team Leader for H&R Block, you will support a single retail office during tax season to deliver a world class client experience and assist with the daily supervision of tax office associates. Prior tax preparation experience is not required as this role does not prepare taxes. You'll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April. After working a successful tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement opportunities.

What you'll do...

  • Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block

  • Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General manager as necessary

  • Serve as point of contact for onsite escalated client service concerns

  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary

  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience

  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals

  • Lead daily huddles and communicate essential information to office associates

Minimum Qualifications

Are you driven by helping people? H&R Block is looking to hire Associate Team Leaders who will be passionate about our purpose: To provide help and inspire confidence in our clients and communities everywhere.

As an Associate Team Leader for H&R Block, you will support a single retail office during tax season to deliver a world class client experience and assist with the daily supervision of tax office associates. Prior tax preparation experience is not required as this role does not prepare taxes. You'll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April. After working a successful tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement opportunities.

What you'll do...

  • Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block

  • Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General manager as necessary

  • Serve as point of contact for onsite escalated client service concerns

  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary

  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience

  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals

  • Lead daily huddles and communicate essential information to office associates

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
PartTime Deli Service Leader Hannaford

Delhaize America

Posted 4 days ago

VIEW JOBS 10/20/2019 12:00:00 AM 2020-01-18T00:00 Job Title: Part-time Deli Service Leader Department: Deli * Evening Deli Shift Leader. Must be available until 10pm. Primary Purpose: Perform duties that ensure department appearance, quality, variety, safety, and food safety are consistently maintained at the highest level. Demonstrate a strong culture in support of Hannaford Strategy. Build customer relations and provide enthusiastic customer awareness. Essential Job Functions: 1. Supervise performance of all duties and responsibilities of all deli associates as assigned by the deli department manager. 2. Use good judgment in the delegation, assignment, and follow-up required for the efficient performance of the department. 3. Slice, cut, weigh, and package products according to customers' demands. 4. Perform assigned tasks such as replenishing merchandise, preparation of food products, and setting up displays. 5. Process merchandise properly, paying special attention to rotation of products according to prescribed standards 6. Provide outstanding friendly customer service. Communicate and assist customers on selection of product. 7. Maintain accurate, neat records of production, shrink, sales and inventory. 8. Wash, rinse, and sanitize equipment as outlined by company policies. 9. Must be able to meet the physical requirements of the position, with or without accommodations. Duties and Responsibilities: 1. Observe and follow all company policies and established standard practices. 2. Maintain a neat, well-groomed personal appearance at all times and comply with company personal appearance policy. 3. Assist in special projects and perform other functions as assigned by supervision. 4. Assist in training other associates when assigned. 5. Maintain solid communication in the department and throughout the organization. 6. Work within our company's management planning (MPP) guidelines to maintain productivity. 7. Support company safety standards. Communicate any needed equipment repairs or maintenance work needed. Keep work area free from debris and safety hazards. 8. Treat all co-workers with fairness, dignity, and respect. 9. Develop product knowledge in all areas of deli department (deli meats, cheese, salads, sandwiches, etc.). 10. Have total understanding of department's standard practice manual and its intent. 11. Observe and maintain company sanitation and food safety standards. 12. Maintain the quality of department's appearance and presentation. 13. Perform all other duties as assigned. Requirements Qualifications: * Ability to lead and direct others. * Effective communication, customer service, and selling skills. * Effective interpersonal skills and desire to work in a team environment. * Must meet minimum age requirements to comply with company policy. * Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job. Physical Requirements: 1. Perform repetitive grasping, hand and arm motions while standing/walking the majority of the shift. 2. Lift up to 15 lbs. frequently and up to 40 lbs. occasionally. 3. Push/pull 3-15 lbs. frequently. 4. Reach to shoulder level frequently while lifting up to 15 lbs. and overhead on occasion. 5. Be able to handle a variety of substances associated with cleaning materials, packaging materials, and food production. 6. Use hands to operate controls, feel objects and use tools to prepare products, operate foot controls, in a timely manner. 7. Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time. Apply On-line Delhaize America Hampton NH

Associate Team Leader

H&R Block, Inc.