Associate Team Leader

H&R Block, Inc. Bellevue , NE 68123

Posted 2 months ago

What you'll do...

Joining us as an Associate Team Leader, you'll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office.

Helping others is what we do best at H&R Block, which means you'll get to see the impact of your work firsthand. You won't prepare taxes in this role, so prior tax preparation experience is not required. You will be a vital part of the team to deliver on our purpose-to provide help and inspire confidence in our clients and communities everywhere.

You'll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April. After working a successful tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement opportunities.

Day to day, you'll

  • Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block

  • Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary

  • Serve as point of contact for onsite escalated client service concerns

  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary

  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience

  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals

  • Lead daily huddles and communicate essential information to office associates

What you'll bring to the team...

  • Prior experience working in customer service or similar role

  • Strong organizational skills and ability to plan and manage day-to-day office operations

  • Customer-centric mindset and strong communication skills

  • Computer proficient with the ability to use MS Office

  • Demonstrated ability to work independently with minimal supervision

  • Passionate, determined, resilient under stress and a will to win attitude

  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs

  • High school diploma / equivalent or higher

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Recreation Leader P/T Weekends

Hillcrest Health Services

Posted 1 week ago

VIEW JOBS 11/19/2020 12:00:00 AM 2021-02-17T00:00 Hillcrest Health Services is a premier provider of integrated care to our clients across a multitude of service offerings while assisting each customer and family throughout the transition processes. We pride ourselves in being the area's largest continuum of care providers of healthcare services to our aging population. We're looking for a creative, energetic individual to join our team planning and implementing therapeutic recreation programs for our residents. Key Responsibilities for Recreation Leader: * Develop and lead individual/group recreation programs which encourage patients to exercise their abilities, based on assessed leisure interests. * Plan and organize events for residents and family members to include weekend and monthly outings. * Set up all materials needed to conduct recreation programs, supervising all volunteer participation and cleaning. * Work with volunteers providing direction and positive reinforcement. Key Requirements for Recreation Leader: * Excellent people skills and enthusiasm are essential * 1-2 years experience with the aging population preferred. * Dementia experience is preferred. * Able to work independently with little supervision and have the ability to adapt to change quickly and often. * Certified Therapeutic Recreation Specialist CTRS preferred. Hillcrest Health Services is a progressive, locally owned and growing health care company. As a member of our team you'll join an organization where you make a difference. We offer competitive salary and benefits programs in addition to an environment that drives creativity and growth. Please visit our website and apply online at www.hillcrestcareers.com. A completed online application is required for consideration. Other details * Pay Type Hourly Apply Now * Bellevue, NE, USA Hillcrest Health Services Bellevue NE

Associate Team Leader

H&R Block, Inc.