Associate System Engineer - Aviation

JOB SUMMARY:

• Provide systems specific support for all model Falcon aircraft to the command center, field service representatives, service centers, vendors, repair agents and/or customers in regards to his/her related systems

• Provide troubleshooting guidance, answers to technical concerns and questions with regards to his/her related systems

• Collaborate actively with coworkers and all customer service departments including Dassault Aviation;

• Monitor system / component failures and usage to identify potential fleet issues

PRINCIPAL DUTIES/RESPONSIBILITIES:

• Provide support to the Command Center, Field Service Representatives, Service Centers, Vendors, Repair Agents and/or Customers to resolve issues including but not limited to AOG support

• Act as a focal point for all DFJ departments providing input on technical issues related to systems support

• Attend and/or prepare regular meetings as necessary

• Review documentation for technical accuracy, spelling, grammar, and readability prior to customer release

• Validate service bulletins and maintenance procedures with W/H customers and/or DAS facilities on behalf of Dassault Aviation

• Collaborate actively with coworkers within DFJ Engineering Support and Dassault Aviation

• Track, monitor, and report findings for special investigations of failed equipment in coordination with Dassault Aviation

• Support the DFJ model specialist as required for system based technical issues

• Support the investigation efforts of NFF and DOA parts