The Associate Store Manager is responsible in partnership with the Store Manager and Co-Manager for the day to day management of store operations, merchandising functions and guest experience through coaching and direction of priorities to associates in order to drive sales and profitability.
Assist the Store Manager/Co-Manager in achieving planned sales and profitability by effectively merchandising the store, exceeding guest expectations, leading the store team and controlling expenses.
Ensure that the store is properly staffed by supporting recruitment of associates and active interviewing. Maintain a quality work environment that encourages the retention and development of associates.
Coach associates by prioritizing and delegating daily work assignments, giving timely feedback and recognition for individual performance development.
Assist in writing performance appraisals for the individual development of associates. Provide feedback to Store Manager/ Co-Manager for recommending increase amounts associated with the merit Performance Appraisal.
Monitor departmental performance goals utilizing necessary reports to strategize in the planning and execution of department activities.
Complete administrative tasks including assigning departments for the annual inventory, merchandise counts, price changes, transfers, returns and damages.
Promotes the Gordmans guest experience by ensuring every guest receives prompt and friendly service through role modeling professional behavior and by providing direction as needed to associates to ensuring they are responsive to guest needs.
For Associate Managers with Stockroom responsibilities: Accountability for Operational Excellence procedures including lin bound freight processes, merchandise placement, Markdowns.
Follow company policies and procedures maintain a safe work environment and document all guest and associate incidents timely.
Supervise associates while leading and developing personnel through effective communication, competency development and appropriate position-specific training; including Credit, Synapse and all company profit driven programs. Prioritizes and delegates work assignments and provides feedback on the completion of daily tasks.
Conducts observations and audits, and reviews productivity of the store associate team to obtain proactive information regarding status of projects including providing feedback and recognition to associates on results achieved.
Performs other related duties and special projects as may be assigned from time to time by Store Leadership.
Ability to detect common signs of dishonest behaviors and safeguard company assets.
QUALIFICATIONS AND SKILLS
Proven track record of supervision and development of hourly Associates in assigned area by training, mentoring, assigning duties and providing recognition to accomplish the company objectives.
Demonstrated ability to motivate and lead others towards the accomplishment of the store and company.
Ability to learn and perform all essential job functions accurately with minimal direct supervision.
Ability to Model and provide direction to hourly Associates on proper Guest Service approaches to ensure the Guests, complaints and issues are successfully resolved within company guidelines and standards.
Ability to merchandise and manage presentation procedures and store operations.
Ability to communicate in a clear manner.
Knowledge of company services, products, policies and practices.
Ability to discern dishonest activity or dangerous behavior either by associates or guests.
Is knowledgeable and can follow all Store Safety and Emergency procedures.
Ability to anticipate and solve problems.
Ability to Open and Close the Store per company guidelines.
Ability to successfully pass a pre-employment background screen.
Must be 18 years of age. Under the age of 21 requires approval.
Associate's degree or equivalent retail experience.
Must provide open availability for scheduled work shifts as business needs dictate. (Including nights, weekends & Holidays).
Maintains confidentiality of store financial, sales and company information at all times.
Ability to stand and continuously perform essential job functions for up to a 10 hour shift.
Visual: Must be able to evaluate merchandise presentations and read reports.
HEARING: Must be able to interview job applicants and react to customer feedback.
SPEAKING: Must be able to communicate effectively with the corporate office, subordinates, job applicants and customers.
LIFTING/PULLING/PUSHING: Up to 50lbs.
FINGERING/GRASPING/FEELING: Must be able to grasp a pen to write, or alternately, use a keyboard.
Stage Stores, Inc.