Associate Specialist, Incident Management - Wealth Management

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

Job Title: Associate Specialist, Incident Management

Job Description Summary:

Principal role is managing incidents as part of the Incident Management team in Wealth Management. Provides guidance to others and where necessary, will consult with Wealth Management and the Incident Management Manager(s) as a liaison with NT Executives. Solves complex issues and works independently. May lead projects and/or have accountability for on-going activities or objectives.

Major Duties:

• Strong knowledge of incident management, operational resiliency, business continuity and disaster recovery activities, providing leadership and experience to resolve incidents in a timely manner.

• Strong knowledge in incident management tools and systems.

• Ability to work under pressure and effectively prioritize and manage multiple incidents.

• Experience in establishing incident management playbooks, procedures, and best practices to ensure efficient and effective incident resolution.

• Experience in coordinating and consulting with cross-functional teams, including IT, operations, risk, functional groups, other BU's, and client services to establish clear lines of communication and collaboration during incidents.

• Experience in developing and executing testing scenarios, tabletop exercises to ensure completeness and effectiveness of playbooks and procedures.

• Ability to analyze incident data and trends to identify root causes, recurring issues and develop strategies/opportunities for preventing future incidents.

Knowledge:

• Strong knowledge of crisis management, disaster, and business recovery and continuity management

• Strong knowledge of Wealth Management products and services, including Trust, Investment, Banking, or Brokerage.

• Deep understanding of risk management practices including cyber security and how they apply in Financial Services organizations including the impact of regulation on operational resiliency matters

• Experience supporting the implementation of projects and working with cross-functional teams

• Working knowledge of technologies relevant to responsibilities

• Strong understanding of data analytics and related tools including Power BI

• Strong collaboration, communication and presentation skills

• Ability to drive to execution

• Applies knowledge of key business drivers and the factors that maximize department performance

Experience:

• 8+ years of related experience in Business Continuity, Disaster Recovery, Incident Management, Risk, or Controls.

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.

We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.