Associate Solution Consultant-West

Genesys Daly City , CA 94016

Posted 2 months ago

Solution Consultant Associate

Who is Genesys?

Genesys, the world's #1 Customer Experience Platform, empowers companies to create exceptional omnichannel experiences, journeys and relationships. For over 25 years, we have put the customer at the center of all we do, and we passionately believe that great customer engagement drives great business outcomes.

Position Purpose

The Solution Consultant Associate position is an excellent opportunity for a recent graduate to start off their career in a pre-sales consulting role. The Solution Consultant Associate will gain an understanding of the dynamic contact center industry, develop their technical knowledge, and hone their consultative abilities, all while working for a global leader in customer experience (CX) solutions. The Solution Consultant Associate career path leads to customer-facing Solutions Consulting roles located within North America, working closely with the Sales Account Executive on developing identified business opportunities, and using their understanding of customer needs (functional & technical) to identify the appropriate Genesys software, services, and consulting offerings. The Solutions Consultant Associate role provides an opportunity to learn the CX industry with the prospect of quick growth and career advancement.

Key Responsibilities

  • Gain a deep working knowledge of the omnichannel contact center industry

  • Participate in off-site and on-site training focused on the Genesys PureCloud solution

  • Provide strategic support to Sales, including demonstrations, architecture designs, and RFPs

  • Align with Sales, Product Management, Product Support to ensure our customers deliver exceptional experiences to their customers

  • Ongoing interest in contact center and focus on technology trends

Minimum Requirements

  • Bachelor's degree. Focus in Computer Science, Engineering, Computer Technology or Business preferred. 0-2 years of business experience post university graduation.

  • Must be able to temporarily relocate to Indianapolis for 6-9 months of on-site training or recruit for Indy - no relocation services. Candidates relocating from Canada would require appropriate work visa documentation.

  • Demonstrated skills with Microsoft front-office products (e.g. Word, Excel, PowerPoint, Outlook, and Visio)

  • Established skills with both online and on-site demonstrations

  • Excellent interpersonal, technical, and written communication skills

  • Comfortable with learning why and how new software operates

  • Ability to thrive in a fast-paced, team environment

  • "Out of the box", critical thinker

  • Ability to travel 30-50% of the time to customer sites and organization functions

About Genesys:

Every year, Genesys delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys CloudTM, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

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