Associate Solution Consultant-West

Genesys Daly City , CA 94016

Posted 2 months ago

Solution Consultant Associate

Who is Genesys?

Genesys, the world's #1 Customer Experience Platform, empowers companies to create exceptional omnichannel experiences, journeys and relationships. For over 25 years, we have put the customer at the center of all we do, and we passionately believe that great customer engagement drives great business outcomes.

Position Purpose

The Solution Consultant Associate position is an excellent opportunity for a recent graduate to start off their career in a pre-sales consulting role. The Solution Consultant Associate will gain an understanding of the dynamic contact center industry, develop their technical knowledge, and hone their consultative abilities, all while working for a global leader in customer experience (CX) solutions. The Solution Consultant Associate career path leads to customer-facing Solutions Consulting roles located within North America, working closely with the Sales Account Executive on developing identified business opportunities, and using their understanding of customer needs (functional & technical) to identify the appropriate Genesys software, services, and consulting offerings. The Solutions Consultant Associate role provides an opportunity to learn the CX industry with the prospect of quick growth and career advancement.

Key Responsibilities

  • Gain a deep working knowledge of the omnichannel contact center industry

  • Participate in off-site and on-site training focused on the Genesys PureCloud solution

  • Provide strategic support to Sales, including demonstrations, architecture designs, and RFPs

  • Align with Sales, Product Management, Product Support to ensure our customers deliver exceptional experiences to their customers

  • Ongoing interest in contact center and focus on technology trends

Minimum Requirements

  • Bachelor's degree. Focus in Computer Science, Engineering, Computer Technology or Business preferred. 0-2 years of business experience post university graduation.

  • Must be able to temporarily relocate to Indianapolis for 6-9 months of on-site training or recruit for Indy - no relocation services. Candidates relocating from Canada would require appropriate work visa documentation.

  • Demonstrated skills with Microsoft front-office products (e.g. Word, Excel, PowerPoint, Outlook, and Visio)

  • Established skills with both online and on-site demonstrations

  • Excellent interpersonal, technical, and written communication skills

  • Comfortable with learning why and how new software operates

  • Ability to thrive in a fast-paced, team environment

  • "Out of the box", critical thinker

  • Ability to travel 30-50% of the time to customer sites and organization functions

About Genesys:

Every year, Genesys delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys CloudTM, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Associate Director Of Behavioral Health West Or Central

Landmark Health

Posted 2 months ago

VIEW JOBS 8/4/2020 12:00:00 AM 2020-11-02T00:00 Overview The Behavioral Health Associate Director (BH-AD) provides operational support and clinical guidance to Behavioral Health Advance Practice Providers (BH-APPs) within their assigned Landmark markets. This position is responsible for promoting the quality of behavioral health at Landmark Health through regular consultation with BH-APPs, ride a-longs and review of documentation. Responsibilities * Assist Chief Behavioral Health Officer and Executive Director of Behavioral Health and Social Work with strategy, process development, and implementation of the Behavioral Health program and corporate initiatives. * Assist with monitoring the implementation of standards for Behavioral Health practice, including measuring productivity, quality standards, and outcomes * Participate in the development and delivery of monthly All Behavioral Health call meeting content * Review BH-APP documentation and address any quality of care issues * Respond to requests for consultation by BH-APPs from assigned Landmark markets * Assist with development and delivery of in-service trainings for the Behavioral Health team as well as orientation and education of a BH-APP on an individual basis as needed * Review and monitor referrals tasked and accepted by BH-APPs to ensure an equitable workload; and provide feedback to market leadership when concerns are identified * Participate in the resolution of conflicts involving BH-APPs from assigned Landmark markets * Meet and confer periodically via telephone or in person, with market leadership regarding local BH-APP needs * Attend and participate in contracted health plan IDT, Clinical Operations, Joint Operation Committees and other operational meetings as requested/required * Participate in interviewing, hiring, evaluating and disciplining of BH-APP staff for assigned Landmark markets * Participate in the development of policies, procedures and guidance documents for Behavioral Health staff * Travel to markets in assigned region at least on a semi-annual basis, or as needed * May provide interim coverage for BH-APPs in assigned markets, as needed Qualifications * NP or PA currently licensed to practice in Psychiatry without restriction in the state of practice and has met or exceeded all the credentialing requirements of a provider within the provider panel * Maintains Professional Licensure, DEA and relevant board certifications * Psychiatric CAQ certified (PA) or eligible, PMHNP certification required (NP) * Current in the knowledge of Psychiatric practice, utilization management, quality management, managed care principals and new clinical developments and technologies * Has proven experience in leading teams of mid-level providers in delivering high quality, cost effective care * Ability to analyze staffing needs sufficient to care for the patient panel * Experience in coaching members of the health care team to provide excellent care or, if needed, determine deficiencies in care and formulate a plan for improvement and/or corrective action Landmark Health Daly City CA

Associate Solution Consultant-West