Associate Service Reliability Engineer

Job Title

Associate Service Reliability Engineer

Job Title: Service Reliability Engineering / DevOps

Position type: Employee / Permanent

Location: Bogota

Job ID: R13233 Associate Service Reliability Engineer

About Your Business Area/Department:

The SRE DCS (Departure Control System) Team is responsible for four mission critical applications that automate key airport processes from passenger check-in to departure, streamline the customer experience and ensure that flights leave safely and on time.

Summary of the role:

The Service Reliability Engineer/DevOps combines excellent software engineering, IT operations skills and database expertise. This allows them to accelerate our software development teams' ability to reliably and consistently deliver applications by developing standardized automation to control, build, artifact and deploy managed services. The ultimate goal of this role is to run and evolve Amadeus' managed services in a highly stable and agile manner.

In this role you'll:

• Work closely with technical leads and developers to assist in the design of databases to support business applications, ensuring system scalability, security, performance, and reliability.

• Technological evolution: Support projects that aim to introduce improvements to the applications owned. Actively contribute to the migration of applications to the public cloud (Azure)

• Automation design & development: work jointly with stakeholders to propose and design re-usable, fault-tolerant and QA proven automation. Participate in the coding of automation and lead development of automation artefacts.

• Incident and Problem Management: drive and support rapid resolution of incidents by involving relevant stakeholders and directing incident recovery process. Use automation and tooling directly where applicable.

• Work independently on technical and functional tasks and will help guide team members in one or more areas of work. You are open-minded about acquiring new skills and able to carry a task out by soliciting help from relevant groups.

About the ideal candidate:

• Experience in DevOps with a software development background (Python, C++, Go, Github/Bitbucket, Jira, Confluence)

• Hands on experience with Oracle Databases and willingness to increase expertise. OCA or OCP certification is a plus

• Cloud experience (preferably in Azure)

• Experience working with Monitoring and Logging systems, particularly Splunk, Prometheus & Grafana

• Familiar with Linux/Unix based environments

• Excellent analysis, debugging, root-cause identification, and troubleshooting skills

• Excellent interpersonal skills, self-motivation and the ability to work in a matrix environment

• Good problem-solving skills and the ability to think outside the box

What we can offer you:

• Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.

• Work from anywhere: onsite, hybrid or fully remote.

• Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.

• Enter a diverse and inclusive workplace, join one of the world's top travel technology companies and take on a role that impacts millions of travelers around the globe.

Application process:

The application process takes no longer than 10 minutes!

Create your candidate profile, upload your Resume/CV and apply today!

Working at Amadeus, you will find

A critical mission and purpose

• At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

Great opportunities to learn

• Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

A caring environment

• Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

A complete rewards offer

• Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

A flexible working model

• We want our employees to do their best work, wherever and however it works best for them.

A diverse and inclusive community

• We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

A Reliable Company

• Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

Diversity & Inclusion

We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.