Associate Service Manager

THE POSITION IN A NUTSHELL

Sciens Building Solutions is seeking an Associate Service Manager who is a positive change agent and can drive high customer satisfaction, while leading a service team along with a back-office team to support a business that is experiencing exciting growth. This opportunity is ideal for someone who has experience managing a team in the fire detection, protection, security, and electrical industries and is ready to assume ownership of a Division service management role, while being part of a vibrant national organization.

WHAT YOU'LL BE DOING AND DOING WELL

• Manage the service department of assigned Division.

• Supervise, train, and develop all branch associates, including technicians, service coordinators, billing coordinators, and dispatchers.

• Responsible for the scheduling, execution, billing and completion of service, warranty, and emergency jobs.

• Responsible for executing service inspections on time and resolution of system deficiencies.

• Responsible for developing a budget and meeting revenue and gross margin targets.

• Communicate with customers, vendors, suppliers, and subcontractors to execute plans, programs, and processes designed to meet or exceed goals and maximize market potential.

• Responsible for delivering projects within the original budgeted cost.

• Responsible for executing monthly financial performance analysis. Reports the information in an effective manner to management and takes corrective action as needed.

• Responsible for efficient asset management, such as inventory and company service vehicles.

• Responsible for building a high-performance culture to include annual performance reviews and development initiatives.

• Responsible for manpower planning and allocation.

• Responsible in part for customer satisfaction and cash collections.

• Works closely with the sales and installation teams to support the growth and profitability of the Division.

• Responsible for control and calibration of inspection, measuring, and testing equipment.

• Responsible to ensure all employees embrace our safety culture and comply with all safety initiatives.

WHAT WE LIKE ABOUT YOU

• Two years of experience in a service operations manager role within the fire detection, fire protection, security, or electrical environment.

• Ability to effectively communicate to a diverse group of individuals, including company leadership, regional staff, customers, and vendors.

• Strong, positive team builder with leadership ability.

• Knowledge of current fire alarm, clean agent/special hazard fire suppression, security, and electrical systems.

• Strong understanding of Profit and Loss statements and key financial drivers.

• Ability to attract, develop, grow, and retain a team.

• Ability to understand the technical aspects of the product lines and applications as necessary to make informed management decisions.

• Valid driver's license.

• Must be able to pass a background check and drug screening.

• Able to work independently.

• Excellent organizational, decision-making, and communication skills.

• Proficient in NFPA codes and standards.

• Strong computer skills; proficient at Microsoft Office.

• Knowledge of OSHA safety standards.

WHAT WE'RE BRINGING TO THE TABLE

• Competitive salary based on qualifications.

• Paid time off plan and holidays.

• 401(k) matching.

• Short term and long-term disability.

• Medical, dental, and vision plans with options.

• Life insurance.

• Company cell phone, laptop, and vehicle.

• Professional career development opportunities.