Associate Service Manager - Santa Clara, Operations

Tesla Motors Santa Clara , CA 95051

Posted 6 days ago

Tesla's Associate Service Managers are responsible for driving excellent results in customer service and operational efficiency in our service centers.

Expectations and Responsibilities:

Our Associate Service Managers must assist in the daily operations of the Service Center to ensure the delivery excellent results and achieve goals quarter after quarter, month after month, on all aspects of customers, people, operations, and financials.

  • Customer focused : Our customers are changing the world, and it is your responsibility to exceed their expectations of what a service experience should be. We expect you to go above and beyond for our customers. As an Associate Service Manager, you will coach your team to elevate their customer service approach and assist the team in developing and implementing appropriate standards and processes to continuously elevate the overall service experience.

  • People : Our Associate Service Managers lead by example, and we expect you to put your team's success before your own. Your team will look to you to champion open communication, active problem solving, and a positive work environment. You must have the ability to inspire and coach your team to meet both daily and strategic goals, and partner with the Service Manager to ensure the development and growth of your team.

  • Operational excellence : As an Associate Service Manager, you must understand every aspect of your service center's performance, and work with our Service leaders to increase efficiency and drive continuous improvement in all aspects of operations. You must actively facilitate exceptional team performance and partner with your team to identify and remove waste in operational processes. We expect you to promote safety, efficiency, quality, and overall excellence in all of your actions and decisions.

  • Financials : Our Associate Service Managers are expected to understand our business, know their numbers and ensure excellence in the center's daily operations to achieve specific goals in productivity, quality, output, cost as well as revenue / margin where applicable.

Our Associate Service Managers act in the best interest of Tesla at all times. You must have a passion for our mission, our people, and our customers.

Technical acumen is required you must develop a knowledge of all Tesla products, as well as Service systems, processes, and procedures.

Attitude and approach is everything. You must:

  • Be a leader and a team-player.

  • Love to change the status quo and work well in high-pressure situations. Exceptional prioritization and time management skills are essential for success.

  • Be strategic and proactive. You must think and plan ahead to give your team the tools they need to be successful.

  • Be self-aware, flexible and open-minded.

  • Possess a rare combination of analytical thinking, hands-on problem solving, and a customer-service mindset.

  • Be an advocate for your customers and your team. Your success depends on theirs.

General Requirements:

  • Educational experience: Bachelor's degree or equivalent professional experience.

  • Professional experience: Prior leadership experience in a service-focused industry. Automotive expertise is not required.

  • Leadership experience: Experience leading teams and managing a diverse group of roles and responsibilities.

  • Process / operations experience: prior experience leading field, technical repair or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities. Experience running complex processes using Lean or other techniques is strongly preferred.

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Catering Associate Manager Santa Clara Convention Center

Aramark Corporation

Posted 1 week ago

VIEW JOBS 12/3/2018 12:00:00 AM 2019-03-03T00:00 Overview: About Aramark Aramark (NYSE: ARMK) proudly serves Fortune 500 companies, world champion sports teams, state-of-the-art healthcare providers, the world's leading educational institutions, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world. Our 270,000 team members deliver experiences that enrich and nourish millions of lives every day through innovative services in food, facilities management and uniforms. We operate our business with social responsibility, focusing on initiatives that support our diverse workforce, advance consumer health and wellness, protect our environment, and strengthen our communities. Aramark is recognized as one of the World's Most Admired Companies by FORTUNE, as well as an employer of choice by the Human Rights Campaign and DiversityInc. Learn more at www.aramark.com or connect with us on Facebook and Twitter. Description: Aramark Sports and Entertainment: Aramark (NYSE: ARMK) proudly serves Fortune 500 companies, world champion sports teams, state-of-the-art healthcare providers, the world's leading educational institutions, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world. Our 270,000 team members deliver experiences that enrich and nourish millions of lives every day through innovative services in food, facilities management and uniforms. We operate our business with social responsibility, focusing on initiatives that support our diverse workforce, advance consumer health and wellness, protect our environment, and strengthen our communities. Aramark is recognized as one of the World's Most Admired Companies by FORTUNE, as well as an employer of choice by the Human Rights Campaign and DiversityInc. Learn more at www.aramark.com or connect with us on Facebook and Twitter. Position Summary: The Premium Services & Catering Associate Manager is responsible for the oversight or delegation of responsibilities within catering and/or other premium services operations. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs. Essential Functions: * Schedules and assigns daily work assignments within a premium services operation * Oversees the completion of tasks within a catering, restaurant, or suites environment * Trains and guides staff on job duties, proper food safety and sanitation, customer service, etc. * Sets up work areas according to guest/client requests, banquet event orders, Aramark standards, etc. * Ensures service areas are maintained including replenishment of product, cleanliness, etc. * Provides excellent customer service, anticipating guests' needs * Maintains a positive attitude towards guests, customers, clients, co-workers, etc. * Adheres to Aramark safety policies and procedures including proper food safety and sanitation * Ensures security of company assets * Other duties and tasks as assigned by manager Qualifications: Qualifications: * Previous experience as a supervisor in a related role preferred * Previous experience as a server or in a food service role required * Demonstrates excellent customer service skills * Demonstrates excellent communication and interpersonal skills, both written and verbal * Requires ability to work independently with limited supervision * Working knowledge of food safety principles and procedures * Must be able to obtain a food safety certification * Requires constant standing and walking * Requires frequent lifting of up to 25 lbs. * Requires occasional lifting of up to 50 lbs. * Must be available to work flexible hours including evenings and weekends Aramark is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer – Minority/Female/Disability/Veteran Aramark Corporation Santa Clara CA

Associate Service Manager - Santa Clara, Operations

Tesla Motors