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Associate - Projects

Expired Job

Cognizant Technology Solutions Indianapolis , IN 46218

Posted 3 months ago

Application Lead

Qualification:

B Sc, BE, MCA

Responsibility:

Stakeholder Management:

  • Communication with Business users related to resolving queries, obtain clarifications and providing updates.

  • Setup Business bridge calls to update status of Critical incidents / Outages.

  • Follow up with internal and external stakeholders (Customer and Vendor liaison) to progress tickets to resolution.

Service Management:

  • Responsible for the project tasks assigned.

  • Initiate escalation procedure for incidents based on the agreed upon timelines and tracks it to closure.

  • Manage queue effectively and allocate tasks to the team based on an allocation plan.

Service Tracking:

  • Ensure assigned tasks are completed within targets set (the tasks include incidents, service requests, identified problems, Operational changes, enhancements etc).

  • Conduct peer reviews and ensure quality of deliverables.

Service Execution:

  • Comply to defined process during task execution (including problem management, KEDB management etc).

Knowledge Management:

  • Contribute and participate proactively in knowledge sharing sessions.

  • Provide complete KT to support teams before any production release.

People Management:

  • Manage and mentor the mentees (team).

  • Provide inputs for development of learning plan for the team.

  • Act as a buddy for new hires.

  • Shares recommendation towards Performance management and recognition of team members.

Contribution to Org Initiatives:

  • Adhere to Organization policies and procedures.

  • Participate in project and organization initiatives led by the Delivery leadership.

  • Contribute new ideas and innovative approaches at work, including CSI themes.

  • Collate data and provide inputs for reporting requirements.

Business Development and Customer Relationship Management:

  • Participate in customer meetings and provide project updates.

Account Operations:

  • Perform task estimation.

  • guide the service analyst on estimation.

  • Coordinate shift operations and logistics.

Audit:

  • Participate in audits as necessary.
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Associate - Projects

Expired Job

Cognizant Technology Solutions