Rutgers, The State University of New Jersey, is seeking an Associate Program Manager for the Institute for Families (IFF). The Associate Program Manager is responsible for administrative and programmatic leadership for large-scale training programs, including management of the New Jersey Child Support Institute, which offers comprehensive training for professionals who work in New Jersey's Child Support Program to ensure that children and their families obtain the financial and medical security they deserve.
Among the key duties of this position are the following:
Provides guidance to supervisors and team members providing a wide array of educational experiences for the human service and child support workforce in New Jersey.
Oversees all details related to course and event scheduling as well as participant enrollment and support while guiding the recruitment, scheduling and coaching of instructors.
Monitors the delivery and assessment of courses to ensure fidelity to all materials, effective learner engagement, and strong quality assurance practices.
Collaborates with a team of learning and development professionals who are responsible for design of all learning content and an evaluation team responsible for assessing knowledge gain and course satisfaction.
Develops project plans with task assignments and timelines, as well as processes and procedures that guide a team while ensuring high levels of customer support.