Associate Program Director (Lcsw, Lmft, Lpcc)

Job Title: Associate Program Director (LCSW, LMFT, LPCC)

Dept/Pgm: Supported Independent Living (SIL)

Reports to: Program Director

Classification: Regular, Full-Time, FLSA Exempt

Pay Range: $105,000 - $120,000

Location: Oakland, CA 94612

Office Hours: M-F 8am-5pm

About Us: Bonita House is a nonprofit mental health agency with multiple sites in Alameda County and an operating budget of $14.5 million. Founded in 1971, BHI provides social rehabilitation including a full range of Medi-Cal services to adults with co-occurring serious mental health and substance use disorders.

Our Mission: Building community, dignity, hope and wellness through services that support recovery and self-sufficiency with people who are living with serious mental health challenges.

Our Values: Compassion: Committed to caring, dignity and kindness. Respect: Honor each individual and provide highly ethical services. Progress: Leading the way in creating opportunities to change for the better. Resilience: Channeling hope, building strengths to successfully recover, adapt and grow. Embracing Differences: Honor and celebrate our diverse communities and individual uniqueness.

Position Summary

Under the general direction of the Program Director, the Associate Program Director (APD) is responsible for assisting the Program Director in clinical and administrative operations of the program, serving as the day-to-day team leader of the clinical team including coordinating outpatient services, monitoring caseload productivity, providing assessments, documentation, chart review and ensuring the programs meet all contract obligations and billables. The APD also assists the Program Director in developing positive relationships with county contacts and other service providers, and provides management to members of the clinical team. The SIL program offers mental health assessment and evaluation, plan development, medication management, service coordination, placement services, emergency intervention, advocacy, and assistance in daily living skills. Outpatient case management is also provided at Casa U in the Eastmont Mall.

Primary Responsibilities

• As a member of the clinical team, provide and supervise the initial/annual assessment, diagnosis and care plans of adults with primary mental health disorders who reside within Alameda County. providing ongoing assessment and intervention including responsibility for developing, coordinating, and supervising the Outpatient program.

• Crisis intervention and crisis management as a member of the leadership team to ensure ethical and appropriate clinical treatment.

• Responsible for providing direct and indirect supervision of licensed clinicians, LVNs, PMHNPs, case managers, employment specialists, interns and students in coordination with the Program Director including hiring, training, scheduling, and ongoing supervision of job performance.

• Maintaining a yearly plan of up to 160 active clients per year.

• Annual assessments/care plans within 11 months, with 100% approved documentation and billing rate

• Reviewing and auditing charts/ CQRT 100% chart compliance monthly

• Supervision of 2-5 clinical case managers.

• Support the Program Director in the planning and facilitation of all staff training, weekly clinical groups, and team meetings.

• Responsible for ensuring the program is in full compliance with all clinical and operational regulatory requirements from Alameda County Behavioral Health Care and all program contracts.

• Provide timely assessment, evaluation and diagnosis of new clients entering the program and provide timely annual reassessments as needed.

• Work with the Program Director to develop program policies and procedures, and workplace safety plans.

• Providing oversight of all clinical documentation including ensuring documentation is in line with all current contract, licensing, and quality assurance requirements by providing staff training and coaching and tracking the accurate and timely completion of all documentation. Responsible for the accurate and timely completion of all CQRTs, for auditing all resident charts at discharge, and for responding to program records requests within required timeframes.

• Sits on the CQRT team as a chart reviewer and works with QI to provide ongoing training toward best practices.

• Serve as the clinical point of contact for the treatment team, consulting with other treatment providers (i.e. case managers, psychiatrists, physicians, etc.) to support collaborative, multidisciplinary care, service brokerage, advocacy, and discharge planning for residents.

• Fulfills the duties of the Program Director in his/her absence.

• Perform other duties as assigned.

Supervisory Responsibilities: This position supervises the day-to-day activities and staff of one or more functional areas and performs related work as required.

Qualifications and Requirements

• Master's Degree in Psychology, Social Work or related field plus professional licensure (LCSW, LMFT, LPCC).

• Must have two years experience in a supervisory capacity providing leadership and staff management.

• Must have at least two years of experience working in mental health and substance recovery treatment with strong clinical assessment and diagnostic skills.

• Must be able to meet County/State contractual requirements, and pass the Federal Background check, including a fingerprint check.

• BHI conducts background checks on all candidates who have received a conditional job offer. Satisfactory completion of background checks is a requirement for employment with the agency.

• A valid driver's license, reliable personal vehicle, personal auto insurance as required by law, and an MVR sufficient to obtain and reasonably maintain insurability under agency auto liability policies are essential job requirements.

• Local travel and ability to operate motor vehicles as required.

• Passion for the BHI mission.

Knowledge Skills & Abilities

• Must demonstrate an ability to work both independently and as an active and self-initiating member of a multi-disciplinary treatment team.

• Excellent verbal and written skills and the ability to present information effectively; Solid written skills to meet the required documentation standards and provide direct feedback on and about documentation standards to staff consistent with Medi-Cal, CCL, and Agency requirements.

• Must demonstrate basic computer skills.

• Must demonstrate a high level of professionalism with the capacity to set boundaries kindly and consistently with a diverse population of residents in a milieu setting.

• Must be able to effectively prioritize competing demands and meet deadlines on an ongoing basis.

• Must demonstrate enthusiasm, flexibility and be able to work amicably with multiple team members.

• Must be able to provide critical incident debriefing and plans to increase program safety.

• A seasoned clinician/administrator who is skillful at training, coaching , and mentoring a multidisciplinary staff; who enjoys being a hands-on director, building a cohesive team, and projects warmth, enthusiasm, hopefulness, and compassion.

• Able to work both independently and as an active and self-initiating member of a multi-disciplinary treatment team.

• Must have strong communication and organizational skills with a keen attention to detail, while being able to effectively prioritize competing demands and meet deadlines on an ongoing basis.

• Must have strong consultation skills, including the ability to provide effective crisis de-escalation and risk assessment.

• Must demonstrate a high level of professionalism with the capacity to set boundaries kindly and consistently with a diverse population of residents in a milieu setting.

• Familiarity with community support systems, health care and human service resources, court and police activities, etc.

• Knowledge of and the ability to adhere to a professional code of ethics.

• Ability to build supportive and respectful working relationships with staff, participants, and stakeholders in the community.

• Ability to effectively intervene in crisis situations and employ de-escalation strategies.

• Excellent interpersonal, negotiation, and conflict resolution skills.

• Excellent organizational skills and attention to detail.

• Strong analytical and problem-solving skills.

• Ability to prioritize tasks and to delegate them when appropriate.

• Ability to act with integrity, professionalism, and confidentiality.

Physical Requirements

Physical demands include continual sitting, typing, and repetitive computer use for up to 8 hours a day. The position also requires frequent communication with others, including hearing and speaking clearly with individuals and groups, in person and via phone and video calls. Ability to lift 15 pounds at times. Occasional regional travel (20%) required. These requirements are representative of those that must be met to successfully perform the job's essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Equal Employment Opportunity Statement

Bonita House, Inc. is committed to providing equal opportunity to all qualified persons regardless of race, color, citizenship status, national origin, ancestry, gender, pregnancy, sexual orientation, gender identity or expression, genetic information, age, religion, creed, physical or mental disability, marital status, veteran status or any other characteristic protected by law.