Associate Product Support Specialist - Clinical

Baptist Memorial Health Care Memphis , TN 38103

Posted 2 weeks ago

Overview and Responsibilities

  • Provide higher-level technical product support to customers via inbound/escalated calls, emails, chat, etc., by handling inquiries, assisting lower-level technical product support, and troubleshooting complex technical product-related issues.

  • Investigate escalated issues by reviewing initial support notes and gathering additional information from customer.

  • Update tracking system of incident logs and convey customer feedback to teams responsible for product development.

  • May escalate extremely technical or sophisticated issues to technical product support engineers or management.

  • Require advanced knowledge of organization's products and/or services, policies, terms, and conditions.

  • Performs other duties as assigned.


Education Required:

Must have a BLS, RN, LPN, CPHT, ARRT(R), or 2 years of phlebotomy experience.

Experience Required:

Three years of relevant experience

Additional Skills Required:

  • Excellent Oral and Written Communication Skills Excellent customer service skills Good computer skills (Windows XP/7, Microsoft Office 2007/2010) Outstanding organizational skills Strong problem-solving skills Exemplary Attendance and strong work ethics Experience With EMR systems #CBInformation TechnologyInformation SystemsASSOCIATE PRODUCT SUPPORT SPECIALIST - CLINICAL
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Associate Product Support Specialist - Clinical

Baptist Memorial Health Care