Overview and Responsibilities
Provide higher-level technical product support to customers via inbound/escalated calls, emails, chat, etc., by handling inquiries, assisting lower-level technical product support, and troubleshooting complex technical product-related issues.
Investigate escalated issues by reviewing initial support notes and gathering additional information from customer.
Update tracking system of incident logs and convey customer feedback to teams responsible for product development.
May escalate extremely technical or sophisticated issues to technical product support engineers or management.
Require advanced knowledge of organization's products and/or services, policies, terms, and conditions.
Performs other duties as assigned.
Must have a BLS, RN, LPN, CPHT, ARRT(R), or 2 years of phlebotomy experience.
Three years of relevant experience
Additional Skills Required:
Baptist Memorial Health Care