Associate Product Analytics Manager - Customer Experience

Wal-Mart Hoboken , NJ 07030

Posted 4 days ago

As part of the Chief Customer Officer organization, this role will help lead Walmart's efforts in transforming how our customers shop. Building a strong understanding of customer behavior, attitudes, preferences, and experience allows the rest of the organization to delight and impress the millions of people stopping by our stores, browsing our sites, and interacting with our apps every minute of every day.

Our team has broad reach, high exposure, and deep impact. We work cross-functionally across many areas of the business (think: supply chain, product, marketing, comms, finance, customer care) and get a unique view of what it takes to run a highly-successful omni-channel retailer.

What You'll Do

  • Understand customer behavior and uncover pain points

  • Provide data driven insights and deliver recommendations that address opportunities for customer experience improvements

  • Ensure accuracy of data, test experience/messaging variation, create compelling messages communicating results

  • Create effective reporting and dashboards.

Minimum Qualifications

  • Bachelor's degree in Statistics, Computer Science, Business Administration, Information Systems, or related field or related field

  • 2-3 years of experience in analytics, data science or a related field

  • Strong analytical skills creative problem solver that can run analyses using sources of information from disparate sources and deliver comprehensive, balanced & actionable analysis

  • Strong SQL programming skills with an understanding of database capabilities and experience of integrating, structuring, and analyzing large amounts of data from diverse sources.

  • Some experience leveraging big data technologies (Hive/Hadoop) and modern data visualization tools (Tableau, ThoughtSpot, Looker) to blend data from multiple sources to help answer multi-dimensional business questions

Preferred Requirements

  • Customer-centricity and curiosity: you are passionate about supporting an impactful organization with a strong focus on shopper and merchant experience

  • Understanding of statistical analysis and common pitfalls of data analysis; ability to think creatively

  • Strong oral and written communication skills including the ability to develop and deliver presentations in a professional and direct manner

  • Familiarity with no-SQL architectures, R, or Python

  • Team player; ability to build and manage relationships across levels and functions; self-starter and able to thrive in a fast-paced, results-oriented environment

About Walmart.com

The Walmart US eCommerce team is rapidly innovating to evolve and define the future state of shopping. As the world's largest retailer, we are on a mission to help people save money and live better. With the help of some of the brightest minds in merchandising, marketing, supply chain, talent and more, we are reimaging the intersection of digital and physical shopping to help achieve that mission.

All the benefits you need for you and your family

  • Multiple health plan options

  • Vision & dental plans for you & dependents

  • Associate discounts in-store and online

  • Financial benefits including 401(k), stock purchase plans and more

  • Education assistance for Associate and dependents

Frequently asked questions

  • On average, how long does it take to fill out an application?

On average, it takes 45-60 minutes to complete your application for the first time. Subsequent applications will take less time to apply as our system saves some of your application information. Please note that some positions require the completion of assessments in order to receive consideration for that role. Those would take additional time.

  • Can I change my application after submitting?

No, you cannot change your application after submitting, so please make sure that everything is finalized before you hit the submit button.

  • How do you protect my personal information?

Processing of information on paper is minimal, and Walmart processes application information using an applicant tracking system (ATS). Access to the data within the ATS is restricted to authorized personnel, and the system itself is held to high security standards by Walmart.

  • What are the recommended Internet Browsers for applying for open roles?
  • Internet Explorer 8.0+
  • Firefox 4.0+
  • Safari 4.0+
  • Chrome 12+

See All FAQs


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