Associate Patient Care Coordinator

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Associate Patient Care Coordinator is responsible for the completion of set processes and protocols, working cooperatively with all members of the care team to support the vision and mission of the organization, delivering excellent customer service and adhering to Lean processes, and supporting the teams in meeting financial, clinical and service goals.

Schedule: Monday - Friday, 8:00AM - 5:00PM

Location: 1521 S Staples Suite 300 Corpus Christi, TX 78404

Primary Responsibilities:

• Greet patients as they arrive and manage appropriate standard wait times

• Complete check-in and check-out tasks to include patient demographic verification, insurance verification, complete pre-authorizations and/or precertification of procedures, and copy required documents

• Collect co-payments, co-insurance, and deductibles and issues receipts

• Manage cashier box and daily deposits according to company policies

• Process walk-in patients and visitors

• Periodic disinfection/cleaning of lobby area

• Answer phones and schedules appointments

• Answer telephone calls, re-direct calls as appropriate, assist callers with questions or concerns, and take messages as needed

• Manage medical records (maintains, files/scans, prepares for schedule)

• Ensure all correspondence is scanned and/or filed, processes requests for medical records

• Release and maintains appropriate logs, etc.

• Establish and maintain effective working relationships with patients, employees, and the public

• Performs all other related duties as assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays

• Medical Plan options along with participation in a Health Spending Account or a Health Saving account

• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage

• 401(k) Savings Plan, Employee Stock Purchase Plan

• Education Reimbursement

• Employee Discounts

• Employee Assistance Program

• Employee Referral Bonus Program

• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

• More information can be downloaded at: http://uhg.hr/uhgbenefits

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• 1 + years of customer service and/or data entry experience

Preferred Qualifications:

• Additional specialized medical secretarial/medical office training

• Superior customer service skills including the ability to multi-task and resolve patient concerns in a timely manner

• Ability to think critically and exercise sound judgment

• Excellent communication, interpersonal and organizational skills

• Familiarity with various software applications such as Microsoft Word, Outlook, Excel, etc.

• EPIC experience

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #Red