Southwest Medical, part of OptumCare, is a multi-specialty group of physicians, Nurse Practitioners, and Physician Assistants consisting of over 300 providers, 21 medical health centers including six urgent care clinics, four convenient care centers, two lifestyle centers catering to older adults, an outpatient surgery center, plus E-visits and online options via Now Clinic telemedicine technology. Southwest Medical offers patients compassion, innovation, and quality care throughout southern Nevada. Southwest Medical is headquartered in the greater Las Vegas, NV area.
Greet patients and check patients in and out
Ensure demographics including insurance information are correct in IDX. Update as necessary
Confirm primary care physician with patient at check in
Notify case management staff for HPN patient without defined PCP. Schedule appointments as necessary
Enter charges correctly and collect appropriate payments
Answer phones and take messages or route incoming calls as per company policy
Document all calls and messages appropriately according to company policy
Responsible for waiting room management and implementation of efficient customer friendly processes
Work with back office and front office staff to ensure smooth patient flow
Communicate with clinical and clerical personnel about service issues and complaints
Assist coworkers and team members with duties when requested, to include but not limited to, floating to other areas
Answer phone, take messages and route calls appropriately
Handle patient calls accessing EMR and addressing patient concerns
Notify patients of abnormal results with direction from provider or RN
Address and complete tasks, referrals, and stats on a daily basis, and access Imagecast to enter radiology orders
Receive direction from supervisor, clinic operations and RN manager
Work cooperatively with all members of the care team and support patient satisfaction goals
Ensure all patients greeted and checked in and out, demographics are accurate, collect co pays, and enters charges
Resolve moderately complex issues and defer appropriately to supervision
Make recommendations to adapt procedures, processes and techniques to accomplish the requirements of the position
Other duties as assigned
Computer skills including Windows based applications
High school diploma or GED
1 year experience in a health care environment
Access to reliable transportation that will enable you to travel to client or patient sites within a designated area
Availability to work 7:00 AM - 7:00 PM Monday - Thursday (hours may vary)
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work(sm)
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Job Keywords: front desk, customer service, medical, Southwest Medical, Henderson, medical terminology, NV, Nevada
Unitedhealth Group Inc.