Associate Outreach Specialist

The Department of Homeless Services DHS) is comprised of 2,000 employees and with an annual operating budget of over $1 billion. DHS is one of the largest organizations of its kind committed to preventing and addressing homelessness in New York City. Collaborating with other public agencies and not-for-profit partners, DHS works to prevent homelessness before it occurs, reduce street homelessness, and assist New Yorkers to transition from shelter into appropriate permanent housing.

The DHS Serious Incidents/HRDS Unit outreaches to the community to ensure clients are properly informed of placement options as well as ensures appropriate monitoring and oversight of incidents at DHS shelters. Staff will liaise with Hospitals and Community based organizations to ensure clients are receiving appropriate continuity of care services.

The Department of Homeless Services (DHS) seeks to hire two (2) Community Coordinators, who will:

• Offer guidance and instruction to Providers and Community Based Organizations on client engagement to achieve best client placement.

• Supplying Hospitals and Providers (ACT Teams, AOT Teams, Mobile Crisis Teams, etc.) information to ensure homeless clients are connected to continuous of care services.

• Connection for Hospital and Providers needing to submit an institutional referral.

• Cultivate relationships across diverse communities and providers to streamline appropriate care/services from shelter to isolation/quarantine, while ensuring guidelines are followed to maintain minimal community exposure.

• Outreach to Providers to ensure appropriate guidance and follow-up is completed for incidents.

• Liaison for Shelter and Outreach Providers, DHS and SRO staff, for incident reporting and guidance to ensure incidents are classified correctly.

• Establish regular communication activities for both internal and external stakeholders.

• Work in shifts to ensure 24-7 coverage. This position will require mandated occasional holdover.

• Perform special field observations, data collections and community assessment assignments on an as-needed basis.

Work Location: 33 Beaver St, New York, NY

Hours/Schedule:

Friday to Tuesday 12am

• 8am

Sunday to Thursday 12am

• 8am

Tuesday to Saturday 12am

• 8am

Monday to Friday 9am

• 5pm

Friday to Tuesday 8am

• 4pm

Sunday to Thursday 4pm to 12am

Tuesday to Saturday 4pm

• 12am

Friday to Tuesday 4pm

• 12am

Minimum Qualifications

1.A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or

2.High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or

3.Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Preferred Skills

• Good communication skills.

• Advanced Microsoft Suite skills.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.