Envysion, a leading provider of video-based SaaS technology solutions for retailers, fast casual restaurants and wireless dealers, is seeking an Associate Operations Specialist. This position will be primarily responsible for supporting the Operations Specialist role by ensuring the accuracy of data being captured in Salesforce and Zuora as well as managing all Operations Requests, as assigned, such as Renewals, Change Orders, and Bulk Order break outs. Other Order/Data Entry tasks related to Operations will also be assigned as needed.
Audit customer orders for any conflicts, omissions, or discrepancies and resolve appropriately by working with Sales, Customer Success team, and Finance prior to entry into database.
Work with Customer Success Managers, Finance, and Project Team Leads to ensure accurate data gathering for new customer set up in business systems to ensure alignment of accounts, sites, subscriptions, and billing.
Work with Customer Success Managers and Finance to support data/order entry requirements related to managing existing customer accounts. This could include updating spreadsheets in Google docs or Smartsheet, for example.
Data entry support to help maintain accuracy of sales data in Salesforce.com CRM and Zuora billing systems as necessary
Assist in processing bulk orders, Renewals, Change Orders, and other order/subscription administration tasks as needed
Winning Behaviors, Competencies, and Skills
This person will have high personal accuracy standards, problem solving and communication skills. The candidate must have excellent attendance and be able to interface in a professional manner with associates in a variety of different departments.
Excellent communication and interpersonal skills
Excellent attention to detail
Strong problem-solving skills
Professionalism, dependability, and excellent attendance
Ability to multi-task, prioritize and manage time effectively
Flexibility to work overtime when required
The candidate must have at least 1 year of experience in an order processing and/or data entry role.
Experience with Microsoft Office Suite, Google: Mail; Calendar; Drive; Docs
Ability to work at a computer for up to 8 hours
Experience & Education
High School GED or Equivalent
Minimum of 1 year Data Entry skills. 2-3 years in Order processing/Data Entry strongly preferred
Envysion is an equal opportunity employer.