Associate Operations Implementation Specialist (Hybrid)

Job Description

Under the close supervision of the Manager, develops the skills, knowledge and ability to participate in change initiatives and projects that impact System Operators. Supports the implementation of system enhancements or policy changes and ensures operational preparedness and readiness for System Operations. Assists with requirements review and analysis, user interface design feedback and review, user acceptance criteria and testing, procedure review and maintenance.

What you will be doing:

• Supports, learns, and performs duties needed to supplement testing, documenting procedures and Business Practice Manuals, operator training or related activities associated with market applications, advanced power systems applications, and other support legacy applications. Reviews operator enhancement tickets, provides status to teams, and updates the defect tracking system.

• Supports project teams to enable successful implementation of key projects and initiatives from inception to production delivery. Partners with team lead, ensuring System Operations is ready for the implementation based on industry best practices and SDLC methodology.

• Learns and participates in the change management process. Acts as a liaison between IT and Operations to coordinate and communicate a wide variety of change initiatives that have operational impacts.
  
  This includes IT hardware projects, off-the-shelf software applications, and technology upgrades. Learns to apply knowledge of System Operations to assess impacts on daily schedules, system conditions, and resources. Gathers and communicates updates from the change management review to the floor and ensures all changes are being communicated and coordinated. Responsible for updating and sending the operations today email daily.

• Participates in process improvement activities to improve department and cross functional processes.