Associate Operations Coordinator

As an Associate Operations Coordinator, you'll oversee shipment management tasks with a focus on quality and efficiency, adhering to office and company SOPs. Responsibilities include monitoring task boards and email accounts, promptly addressing inquiries, ensuring data accuracy, and handling additional duties as assigned.

Responsibilities:

• With a focus on quality and efficiency, execute one or more of the following tasks and in accordance with office and company policies and standard operating procedures (SOPs): providing shipment information, creating orders, activating shipments, building loads, assigning loads, scheduling appointments, tracking and tracing shipments, entering events and invoicing

• Monitor task boards and assigned email accounts to respond to customer and carrier requests

• Document events utilizing knowledge gained through SOPs and experience and, when required, follow defined escalation procedures and training

• Follow through on customer or carrier requests to ensure satisfaction. Escalate questions or requests when necessary

• Validate and ensure the accuracy of load data in systems according to CHR and customer standards

• Other duties or responsibilities as assigned according to the team and/or country specific requirements

Qualifications:

Required:

• High school diploma

• Previous customer service experience

Preferred:

• Bachelor's degree from an accredited college or university

• Basic Proficiency in Microsoft Office Suite of programs

• Previous customer service experience in a call center or similar environment

• Demonstrated communication, prioritization, and time management skills

• Prior work experience that required attention to detail and accuracy

• Values a diverse and inclusive work environment

What we offer?

• A fun, positive and open environment which encourages thinking outside the box

• Opportunity to develop your talent in a fast moving, global organization

• Use and develop your language skills in our international work environment. Our offices speak over 26 European languages each day.

• Standard internship allowance

• Unlimited access to training platform Percipio and GoFluent, Employee Assistance Program ICAS

• Real career possibilities and the opportunity to develop your talent in a fast moving, global organization

• Benefits package which includes: commuter allowance, WFH allowance, ESPP

Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we're building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!