Associate - Operational Services Accounts Solutions

Your Opportunity

At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together.

If you're passionate about providing world class client service and are seeking an opportunity where you're empowered to grow your financial services career with a diverse team, in a fast-paced collaborative work environment - this is the role for you!

Operational Services Account Solutions (OSAS) is the primary operations arm for Advisor Services and Investor Services New Accounts. OSAS provides service to our retail clients and financial and inspire client loyalty by providing guidance and solutions to fulfill client needs and have a focus on employee development and collaboration.

As a member of our OSAS team, you will focus on Account Maintenance for retail clients. You will be responsible for processing applications well as reviewing client correspondence. Below outlines a summary of additional responsibilities for this Associate role.

• Review and process Schwab account applications, while interpreting and applying business judgement and balancing risk to the firm.

• Engage in a dialogue to identify ways to reduce client effort and improve the overall client experience while actively listening to client cues.

• Demonstrate positivity and the ability to problem solve while assisting Schwab clients in opening their accounts, as well as performing detailed research and follow-up, in a fast paced environment.

• Communicate with clients and business partners through various channels, including inbound/outbound phone calls and written communication. Establish clear points of contact for ongoing support and escalations.

• Demonstrate flexibility and work collaboratively with team members to deliver high quality service, meet client expectations, and support business partners.

• Handle multiple tasks accurately and effectively while maintaining high productivity.

What you have

Required:

• Interest in a long-term career in financial services with potential to become licensed.

• Excellent analytical skills and ability to multi-task to perform multiple complex tasks with a superior level of attention to detail.

• Intermediate to Advanced technical skills, including Windows, internet researching, database systems, and email. Typing speed of at least 30 wpm is required

• Ability to work in a structured environment during specified hours as pre-determined by business need.

• Excellent communication skills (English) both verbal and written.

• Basic math skills including addition, subtraction, multiplication and division.

• Collaborative and relational work style with proven success in a team environment.

• Positive attitude, enthusiasm, professionalism, and strong work ethic with high level of integrity and ethics.

Preferred:

• 2+ years of college study in finance, economics, business administration, or related area; degree is preferred.
• 1+ year of work experience, preferably in financial services, operations, or client support is desired.