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Associate Ombudsman, Cm-0301-02

Expired Job

US Government Other Agencies And Independent Organizations Chicago , IL 60602

Posted 4 months ago

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  • Duties

HelpDuties Summary

This position is located in the Office of the Ombudsman (OO), Chicago Regional Office of the Federal Deposit Insurance Corporation.

Additional selections may be made from this vacancy announcement to fill identical vacancies that occur subsequent to this announcement.

Salary reflects a pay cap for this position of $243,500

Learn more about this agency


The FDIC Ombudsman is a confidential, designated neutral source for customers to raise concerns, identify options, and request assistance to informally resolve conflicts and problems. The Office of the Ombudsman has two primary customer functions:

  • Regulatory which includes the financial institutions community where OO would provide assistance as well as facilitate improved communications between the agency, examination personnel and the bank community.

  • Public to serve as a central point of contact for public inquiries and complaints, as a source of recommendations to improve agency policies, procedures and practices based on investigation or analysis of those complaints and inquiries, as a mediator of conflict between external customers and agency officials, and as a source of feedback on the effectiveness of agency programs and responsiveness.

Duties of the position include:

  • Supervision of outreach programs to the banking industry, including banking commissioners and trade associations, aggregates the feedback gathered from outreach for reporting to the Director for use in discussing industry concerns to Executive level stakeholders within the organization.

  • Supervising investigations, and review and resolution of complex or sensitive complaints and inquiries relating to FDIC regulatory activities. Develops and presents alternative solutions for the OO Director.

  • Managing and developing solutions for problems and inquiries from senior officials in banking, and bank trade associations, including the public and other federal and state government regulators.

  • The direct supervision of all Regional Ombudsman, Senior Ombudsman Specialists, and Administrative staff.

Travel Required

Occasional travel

  • May require occasional overnight travel.

Supervisory status


Promotion Potential

  • Job family (Series)
    0301 Miscellaneous Administration And Program

  • Requirements

HelpRequirements Conditions of Employment

Completion of Confidential Financial Disclosure may be required.

Moderate Risk Position

  • Minimum Background Investigation (MBI) required.

Employee may be relocated to any duty location to meet management needs.


Qualifying experience may be obtained in the private or public sector. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic, religious/spiritual; community; student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Additional qualifications information can be found here.

Applicants must have one year of specialized experience equivalent to at least the grade 14 level in the Federal service. Specialized experience is experience overseeing policy reviews of rules and regulations to:

  • Ensure fair treatment of institutions throughout the examination and regulatory processes

  • Analyze corporate operating programs related to the banking industry

  • Find resolution of conflicts that pertain to extremely complex or sensitive issues

  • Assess complaints and disputes to identify patterns and systematic problems

Applicants must have met the qualification requirements for this position within 30 calendar days of the closing date of this announcement.


There is no substitution of education for the experience for this position.

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Associate Ombudsman, Cm-0301-02

Expired Job

US Government Other Agencies And Independent Organizations