Associate Network Administrator

Panda Express Rosemead , CA 91770

Posted 2 weeks ago

At Panda, we all share a common mission: "Deliver exceptional Asian dining experiences by building an organization where people are inspired to better their lives." We invest in our people because great people run great operations that will exceed our guests' expectations. Talk to any of our associates and you will experience a culture dedicated to its mission and our five fundamental values- Proactive, Respect/Win-Win, Growth, Great Operations, and Giving.

Panda Restaurant Group includes the original Panda Inn fine dining restaurants, Panda Express, our Gourmet Chinese food concept served in a fast casual environment, and Hibachi San, our Japanese grill concept. The family owned and operated company is still run by founders Andrew and Peggy Cherng.

Panda offers competitive benefits and rewarding opportunities, from entry-level positions to management. We have restaurant positions available nationwide and support center positions in Rosemead, CA. Come join the nation's largest and fastest growing Asian restaurant company.

Job Description

The Associate Network Administrator is responsible for managing and maintaining network connectivity and stability for all company-owned and select franchise restaurant locations. This position performs root cause analysis on store network connectivity, hardware failure, and broadband services and develops and implements remediation. The Associate Network Administrator configures all company supplied network and broadband hardware, including firewalls, modems, routers, switches, etc.

Responsibilities

  • Responsible for Store network infrastructure and broadband support. Provide customer support for broadband services, hardware installations and replacement.

    Maintain network connectivity and stability for all restaurant locations according to internal and external SLA's. Educate and provide guidance to customers regarding all network equipment attached to the restaurant network as well as the broadband service.

  • Implement new hardware/software/network technology for the store. Provide support for internal project coordination and implementation, including rollout of new devices or changes to system functionality.

  • Store network infrastructure inventory management. Manage inventory of all company supplied network and broadband hardware including accessories as well as ordering of stock.

    Manage configuration of all company supplied network and broadband hardware including but not limited to firewalls, modems, routers, switches, etc. Maintain accurate records of all broadband account information, hardware information, inventory, and IP information for each store.

  • Store network infrastructure security management. Manage store firewalls along with the maintenance of security standards and policies in accordance to PCI compliance as well as the deployment of firewall changes. Perform remediation procedures on discovered security vulnerabilities.

  • New store opening network infrastructure support. Providing support for ordering of broadband services, configuring devices, and shipment of networking equipment. Coordinates with the construction team, Project Management, and vendors for installation scheduling, functionality validation, and new concept / device implementation in accordance to company deadlines.

  • Vendor relationship management. Manage vendor relationships for store network devices and POS / Network installers as well as ISP's.

Requirements

  • Associate's degree in computer technology-related field and CCNA certification required; Bachelor's degree preferred

  • Minimum three years of relevant experience

  • Successful completion of annual store training.

Panda Restaurant Group's culture is strongly guided by our Mission and Values, highlighted on the Panda websites. We recommend all interested candidates become familiar with our Mission and Values, as well as the principles of The Seven Habits of Highly Effective People, by Stephen Covey.

Panda Restaurant Group, Inc. is an Equal Opportunity Employer.



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