Associate Manager, Registration And Housing

Rodan & Fields, LLC San Ramon , CA 94582

Posted 2 weeks ago

The Opportunity:


  • Fields is seeking a highly motivated Associate Manager, Registration and Housing to support the registration and housing process for our Incentive Trips and annual Convention. Our dynamic Events Team is looking for a driven, enthusiastic individual with the skills to work in a fast-paced environment. This position requires initiative, flexibility, collaboration and team focus to drive success.

Analytical and problem-solving skills are essential as well as experience with event registration software. You have a passion for events and understand the importance of getting the details right and delivering on time. You are resourceful and face challenges head on with a positive attitude.

The Associate Manager, Registration and Housing will report to the Manager, Registration and will work cross-functionally with various internal teams and vendors to provide exceptional support. This is a full-time position.


  • Manage key registration initiatives for R+F Convention

  • Build and execute complex breakout enrollment process

  • Responsible for importing and auditing recognition data

  • Support with execution of onsite registration check-in and breakout session support

  • Registration lead for 3-4 incentive trips

  • Build event website and registration workflow

  • Work with Incentive team on all event content needed

  • Manage rooming list and work with hotel to ensure processing accuracy

  • Manage badging and onsite registration process

  • Address contact center escalations

  • Support registration manager with other incentive trips as needed

  • Provide registration support to regional events teams in the US, Canada, Australia and new markets

  • Conduct monthly meetings with global regional event teams to address registration issues and questions

  • Support with testing and provide recommendations as needed

  • Update registration templates to accommodate new requirements

  • Maintain platform training documentation for new event team members

  • Periodically audit event calendar and registration forms to ensure they meet registration guidelines

  • Periodically support onsite regional events and make recommendations to improve onsite process

  • Support with on boarding new team members by conducting training sessions of event platform

  • Train employees requiring use of event platform on registration procedures and modules of the software pertaining to their event requirements


  • Bachelor's Degree or equivalent combination of education and experience.

  • A minimum of 5 years' work experience in meeting/event planning & registration & management

  • Strong verbal and written communication skills

  • Ability to see big picture as well as strong attention to detail

  • Proven project management skills; must have ability to fulfill several project requests simultaneously while meeting tight deadlines

  • Ability to work effectively with little supervision; self-starter with experience working in a fast paced, collaborative environment

  • Ability to remain calm and professional under pressure

  • Highly proficient using event management software and/or comparable technology

  • Highly proficient using the latest versions of all Microsoft Office applications

The Company


  • Fields was founded in 2000 by Stanford-trained Dermatologists Dr. Katie Rodan and Dr. Kathy Fields with a passion for giving people the best skin of their lives and the confidence that comes with it. Today, Rodan

  • Fields is the #1 Skincare Brand in North America[1] in 2018 and the #1 Skincare Brand in the US in 2016, 2017 and 2018[2]! The company has grown its innovative line of products and expanded into Canada and Australia. Headquartered in San Francisco, CA, R+F now employs approximately 700 people, has more than 300,000 enrolled Independent Consultants and over two million Preferred Customers.

At Rodan

  • Fields, you will be challenged to make an impact, inspired to do more, and rewarded for your contributions. We are transforming skincare, and we welcome your big ideas to fuel our ambitious growth plans! If you are looking for a life-changing career opportunity, we've got your prescription. You'll become part of a positive, passionate movement that celebrates greatness and encourages employees to be catalysts for change. We provide a creative, vibrant workplace outfitted with all of the technology, tools and training you'll need to learn, grow and thrive! We create life-changing impact in our communities through our non-profit, Prescription for Change, the heart of Rodan

  • Fields. By funding empowerment programs for students, we teach them how to use their skills to make life-changing differences in their lives and the lives of others. Join us and share your talents as we develop innovative solutions for your skin and empower entrepreneurs. In addition to working arm-in-arm with industry leaders, employees at Rodan

  • Fields enjoy rich benefits plans and perks.

[1] Source Euromonitor International Limited; Beauty and Personal Care 2019 Edition, retail value RSP terms; all channels, Skin Care includes Sets and Kits; North America defined as Canada and the United States

[2] Source Euromonitor International Limited; Beauty and Personal Care 2019 Edition, retail value RSP terms; all channels, Skincare includes Sets & Kits.

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Associate Manager, Registration And Housing

Rodan & Fields, LLC