Associate Manager - Production Management

Metlife, Inc. Tampa , FL 33602

Posted 5 months ago

Job Location: Tampa

Role Value Proposition:

The successful candidate will join our REI Application Management Team in the investments technology group. The Real Estate Investments organizations is comprised of over 10 team members located in New Jersey, Florida and India who maintain 12+ Real Estate Investment applications in the production environment. The 12+ applications are customized and developed for our business, support all aspects of origination, loan servicing, and reporting across Commercial, Agricultural and Real Estate Equities. Key job responsibilities include Incident / Problem Management, business support decision making, and the ability to lead large scale, complex projects with large virtual/offshore teams.

Key Responsibilities:

  • Investigation and resolution of incidents, problems, service requests

  • Working assigned queues - works independently.

  • Assists in prioritization of problems, incidents and service requests, leveraging their business understanding.

  • Performs break-fix coding and/or scripting and

  • Maintains records to document break-fix code changes.

  • Identify and implement solutions to optimize operating efficiency of production systems and processes.

  • Manage and execute scheduled events in the production environment such as disaster recovery testing, platform upgrades and Audit/compliance/regulatory requests.

  • Responsible for day-to-day production management activities

  • Will mentor, coach, and guide full time and outsourced resources, report incidents and metrics to senior management, and hold regular operational review meetings

Essential Business Experience and

Technical Skills:


  • Strong communication skills at all levels of managements and mediums

  • Organized and process oriented; able to document internal processes and procedures.

  • Responsible for change management, Release management and Audit/compliance/regulatory activities.

  • 2+ years of Incident/Problem Management experience.

  • 5+ years SQL Server and TSQL

  • 5+ years .Net development

  • Bachelors Degree required, major in Computer Science, Information Systems or similar strongly preferred


  • AGILE Framework

  • Team Foundation Server

  • System Center

Business Category

Investments Technology

Number of Openings

At MetLife, were leading the global transformation of an industry weve long defined. United in purpose, diverse in perspective, were dedicated to making a difference in the lives of our customers.

MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition #: 109653

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Associate Manager - Production Management

Metlife, Inc.