Associate Manager, Patient Financial Services Workers Compensation Phoenix

Primary City/State:

Phoenix, Arizona

Department Name:

Admin-Industrial/WC-Clinic

Work Shift:

Day

Job Category:

Revenue Cycle

Innovation and highly trained staff. Banner Health leaders can access the staff and resources they need to bring their vision to life. If you're looking to leverage your abilities - you belong at Banner Health.

TOCA at Banner Health is Arizona's premier resource for orthopedics, led by nationally recognized physicians. Our promise to our patients is providing the most advanced treatment options and highest level of personalized care for a superior quality of life.

In this Patient Financial Services Associate Manager, you will be a working manager over seeing a team of three with approximately 500 work comp patient encounters per month. The person in this position will have the opportunity to partner with Providers, insurances and case managers. In addition to leadership experience, the person in this role should be well versed in work comp and and knowledgeable in Arizona work comp laws..

Location: TOCA at Banner Health

• 2222 E Highland Ave. Ste. 300 Phoenix, AZ

Schedule: Monday

• Friday 8:00am-5:00pm

POSITION SUMMARY

This position directs, trains and assures the work quality of a team of patient financial services staff members. Through effective leadership, this position creates high quality service to patients, providers, payors and staff for services such as billing, collections, registration, scheduling, admitting and financial counseling. Holds responsibility for achieving designated team work goals.

CORE FUNCTIONS

1.Schedules and supervises the work of assigned staff to achieve the defined business goals and to ensure smooth work flow in the department. Coordinates team activities and the staff-to-workload ratios to accomplish the most effective use of resources. Sets work goals for team members and monitors measurable outcomes in accuracy, timeliness, productivity and service quality.

2.Provides leadership, work goals and coaching for staff. Selects, hires and trains staff for assigned area.

Manages labor expenditures within budgetary guidelines. Conducts performance reviews, counseling/disciplinary action and termination of assigned staff. Works with the team to achieve designated work goals.

3.Uses advanced business and software skills for creating documents, letters, spreadsheets, reports, graphics, and presentations.

4.Coordinates and participates in special projects as assigned.

5.Works under limited supervision following defined procedures and holds responsibility for the performance of the assigned work group. Typically supervises five to fifteen non-exempt staff members. Internal and external customers include all levels of staff in a variety of departments, physicians and their office staff, patients, families, government agencies, insurers, social services, payor organizations.

MINIMUM QUALIFICATIONS

Requires the knowledge and business skills normally demonstrated by an Associates degree in Business Management or equivalent education and/or experience.

Requires a proficiency level typically achieved in three to five years in office management and/or employee supervision or leadership in healthcare insurance and billing. Business skills and experience in the assigned work area are required.

Advanced abilities in the use of common office software, word processing, spreadsheet, and database software are required. Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently. Excellent organizational skills, human relations, and communication skills required.

PREFERRED QUALIFICATIONS

Work experience in billing Arizona, Colorado, Nevada, and other state Medicaid plans, Medicare billing, experience with all insurance types, hospital admitting experience, and experience with the company's billing system are preferred. Demonstrated success in a leadership role is a plus.

Additional related education and/or experience preferred.

EOE/Female/Minority/Disability/Veterans

Our organization supports a drug-free work environment.

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