Associate Manager, Merchant Strategy & Operations

About the Team

On the Merchant Strategy & Operations team, our mission is to have best-in class restaurant selection, build cutting-edge services for our merchants to grow their business, and help our partners operate efficiently on the platform. We act as the conduit between our sales and product teams by building effective go-to-market strategies for product initiatives and features, while influencing the product roadmap based on the needs of our partners.

About the Role

As a Merchant Strategy & Operations Associate Manager, you'll work cross-functionally between product, marketing, analytics, sales, account management, and operations to drive adoption of our growing merchant product suite and ensure merchants can grow efficiently on our marketplace.

As a Merchant Strategy & Operations Associate Manager, you'll drive adoption and growth of our full suite of merchant products and services and help solve consumer and merchant affordability challenges. You'll set our product go-to-market strategy, operationalize plans, collect learnings, and establish the foundation for new ideas to scale. This will include building and executing playbooks to scale multiple products and introducing new services to hit growth targets.

You will sit at the intersection of our revenue generation engine and our business teams, and as such will require prioritization and data-driven decision-making to ensure our teams are working against the right goals and have the tools needed to achieve them. You will report to the Manager, Mechant Strategy & Operations.

You're excited about this opportunity because...

• You'll strategize

• Build the strategy for new product features and initiatives, including which merchant segments to target and how to effectively drive engagement

• You'll implement

• Drive go-to-market planning & execution for new initiatives to help our merchants grow

• You'll analyze

• Build models to define product success, new product KPIs, and support our cross-functional teams

• You'll experiment

• Use data-driven decision-making and sound business judgment to execute tests on everything from adoption to optimization

• You'll influence

• Work cross-functionally with our product, operations, marketing, account management, finance, and analytics teams to land key initiatives

We're excited about you because…

• You have 4+ years of experience in strategy / business development / operations / technology / banking / consulting or related experience; high-growth or early-stage startup experience is a plus

• You're an excellent analytical thinker who can deliver actionable recommendations out of complex datasets; SQL is a plus

• You have a proven track record of leading highly cross-functional initiatives, hitting goals, and succeeding in a complex and fast-moving environment

• You have expert interpersonal and communication skills

• You're a self-starter

• You have a bias towards action and thrive in a fast-paced, constantly changing work environment

• You're naturally curious

• You always look for ways to innovate and improve

• You're gritty

• You roll up your sleeves and do whatever it takes to make things successful

• You're a relationship-builder

• You can influence and motivate people at all levels across a variety of job functions

• You're a problem solver

• You can independently translate high-level goals into actionable plans

Compensation

The location-specific base salary range for this position is listed below. Compensation in other geographies may vary.

Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. For roles that are available to be filled remotely, base salary is localized according to employee work location. Please discuss your intended work location with your recruiter for more information.

DoorDash cares about you and your overall well-being, and that's why we offer a comprehensive benefits package, for full-time employees, that includes healthcare benefits, a 401(k) plan including an employer match, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, paid time off, paid parental leave, and several paid holidays, among others.

In addition to base salary, the compensation package for this role also includes opportunities for equity grants.

We expect this position to be filled by 8/28/24

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using