Symantec Corporation Tempe , AZ 85280
About the Role:
The Associate Manager, Inbound Sales will lead the team responsible for handling inbound sales calls to acquire new member enrollments. The primary role and responsibility is to coach, develop and model behavior to their respective team(s) to create an energetic, positive and professional sales charged environment. Also responsible for managing all aspects of the day-to-day operations that will grow and support a world class sales center.
Lead a team of Sales Representatives to enroll LifeLock members while delivering memorable service experiences that promote member loyalty and positive NPS results
Drive revenue and contributes to the continued growth of LifeLock through consistently achieving individual and team quota
Build team's knowledge of the identity theft industry and competitor products and services
Develop team members through coaching, sales modeling, career development and motivational techniques to drive consistent high performance in sales process and metrics
Responsible for implementing formal documented development programs and measuring performance during and after coaching sessions
Consistently achieve desired business results by taking personal accountability, effectively organizing and planning work, setting priorities and executing ambitious action plans
Identify performance and training needs, provides support, recognition, and performance appraisals. Collaborates with peer team members to enhance and provide recommendations to Sr. Manager in scripting, sales skills builders and future refresher trainings
Provide recommendations on operational enhancements to Sr. Manager to improve team efficiency and manage team KPI's
Support growth of the team through interviewing, hiring, and employee development
Proactive communicator who foresees potential issues/roadblocks and provides timely feedback and process improvement recommendations to Sr. Manager
Maintain PCI Security Compliance requirements
College Degree or in lieu of degree an additional two years experience
3+ years relevant experience
Excellent verbal and written communication skills to influence and build consensus as well as proven presentation skills
Proven sales track record of improving productivity and implementing new ideas.
Sales and/or client retention management experience preferred.
Strong leadership, motivational and coaching skills with ability to drive results and develop employees
Ability to provide clear direction, praise and recognition to create a high energy, motivating environment for employees to work
Symantec is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, state or local law.