Associate Manager, Customer Supply Chain

The Clorox Company Bentonville , AR 72716

Posted 2 weeks ago

At Clorox, we champion people to be well and thrive by doing the right thing, putting people at the center, and playing to win. Led by our IGNITE strategy, we build brands that make a positive difference in people's lives around the world. And we know that success requires head, heart, AND guts - all three, every day - coming together to work simpler, faster, bolder, and more inclusively. Interested? Join us to #IgniteYourCareer!

Your role at Clorox:

As the Associate Manager, Customer Supply Chain/Category Customer Operations Manager, you will be responsible for collaboratively supporting the supply chain and business needs of Clorox and its key retail channel customers. Through development of your operational expertise, internal/external partnerships and data-driven insights, you will increase supply chain efficiencies and drive financial and strategic goals for both Clorox and its customers. As part of a high-performing team, you will proactively improve processes and seek out opportunities to enable best-in-class operations and optimize cost-to-serve.

In this role, you will:

  • Develop and implement action plans for improving performance on key performance indicators (KPIs) for Clorox and its customers.

  • KPIs include: Order fill rate, on-time and in-full shipment/delivery, inventory health and on-shelf availability, and compliance program performance

  • Drive continuous improvement across the order-to-cash cycle, identifying root causes for performance gaps and delivering results through scalable solutions

  • Serve as the SME on Clorox operations and customer supply chain requirements, supporting the flow of inventory and information across the joint supply chain

  • Determine solutions and risks in supporting supply to meet demand, collaborating with internal partners and customer teams to forecast sales, plan promotions and execute product portfolio changes

  • Assist in the development of joint business plans with key stakeholders

  • Develop partnerships across key stakeholders including internal/external Customer teams, Sales, Marketing, Planning, Order Management, Logistics and Finance to leverage best practices and build cross-functional alignment

  • Lead and support projects to improve short-term performance and build long-term, leading-edge capabilities

What we look for:

Minimum Qualifications:
  • High School diploma or GED
  • 2 years of experience in supply chain management, supply/demand planning, logistics/transportation management or customer service
  • 2 years' experience with Microsoft office and ERP systems (SAP)
  • Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position

Preferred Qualifications:

  • Bachelor's degree from an accredited university

  • 3 years of experience in supply chain management, supply/demand planning, logistics/transportation management or customer service

  • Ability to think strategically and develop plans for driving supply chain efficiencies

  • Experience in B2B customer-facing roles

  • Experience using Microsoft Office (Excel, PowerPoint, Power BI, Power Query)

  • Experience with SAP, EDI and order-to-cash processes

  • Experience working with large data sets and analytical frameworks to identify trends and solve problems

  • Familiarity with or certification in continuous improvement methodologies (Lean, Six Sigma)

  • Formal presentation skills

  • Ability to foster and maintain internal and external relationships

  • Ability to influence and collaborate with cross-functional teams

  • Strong planning and organization skills

  • Strong listening, verbal and written communication skills

  • Ability to work independently, proactively, creatively, and efficiently with minimal direction in an unstructured environment

  • Experience in identifying, initiating, and driving improvements to processes and work

We seek out and celebrate diverse backgrounds and experiences, and we know you don't need a degree to succeed. We're looking for fresh perspectives, a desire to bring your best, and a non-stop drive to keep growing and learning.

At Clorox, we have a Culture of Inclusion. We believe our values-based culture connects to our purpose and helps our people be the best versions of themselves, professionally and personally. This means building a workplace where every person can feel respected, valued, and fully able to participate in our Clorox community. Learn more about our I&D program & initiatives here.

Benefits we offer to help you be well and thrive:

  • Competitive compensation

  • Generous 401(k) program in the US and similar programs in international

  • Health benefits and programs that support both your physical and mental well-being

  • Flexible work environment, depending on your role

  • Meaningful opportunities to keep learning and growing

  • Half-day Fridays, depending on your location

Please apply directly to our job postings and do not submit your resume to any person via text message. Clorox does not conduct text-based interviews and encourages you to be cautious of anyone posing as a Clorox recruiter via unsolicited texts during these uncertain times.

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Associate Manager, Customer Supply Chain

The Clorox Company