Associate Manager - CRM

Walgreens Chicago , IL 60602

Posted 2 months ago

Job Summary:

Manages team responsible for development and execution of our Retail Products direct marketing strategy and campaigns. Responsible for fostering cross functional alignment with key business partners internally as well as 3rd party technology vendors in an effort to deliver our customers best in class relevant marketing content. Accountable for delivering best in class email and direct channel experiences to our customers that will result in revenue, engagement, and customer lifetime value improvements.

Job Responsibilities

  • Develops and executes operational activities that have moderate impact on the specified functional area of the Customer Loyalty and Insights work function, and may include responsibilities in the area of vendor collaboration, pharmacy insights, customer insights, pricing and promotion and/or consumer research such as:

  • Managing projects across a broad range of business issues, from inception to completion.

  • Developing approaches to drive the development of broad reaching initiatives.

  • Defining, deploying and institutionalizing functional area research approaches and related knowledge bases.

  • Forecasting and assessing industry trends and their impact on key initiatives for the specified area.

  • Establishing guidelines, best practices and standards.

  • Analyzing, summarizing and presenting results to functional teams and decision makers.

  • Serving on cross-functional teams for tactically important initiatives.

  • Developing programs that establish and enhance standards.

  • Interpreting complex results and analyzing trends.

  • Identifying and establishing relationships with internal/external partners.

  • Performs as the subject matter expert for the specified functional area May connect various data points to create the big picture. Becomes actively involved, as required, to meet schedules and resolve problems that are complex in nature.

  • Assists in the development of complex capabilities, May develop the specifications of complex projects and may perform as implementation lead for key initiatives. Stays abreast of new developments used to establish and enhance standards.

  • Provides cross-functional challenges and recommendations for new ideas / solutions to gain acceptance from a wide range of audiences. Creates specifications for initiatives and may lead in implementation. Shares complex information related to areas of expertise and/or to gain acceptance of business solutions.

  • Identifies opportunities and makes appropriate recommendations to improve processes and/or operating efficiencies. Identifies potential business risks and strategies to deliver business solutions. May make actionable recommendations to appropriate stakeholders and perform as customer advocate.

  • Leads project work streams and ensures key initiatives are completed within budget and on time to meet business units' needs.

  • Communicates effectively and tailors communications appropriately to different audiences.

  • Builds understanding of the specified area. Maintains involvement at tactical level throughout the year.

  • Guides and mentors less experienced team members, as necessary. May provide subject matter expertise to the business. May participate in teaching and training members of the work team.

Walgreens (, one of the nation's largest drugstore chains, is included in the Retail Pharmacy USA Division of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), a global leader in retail and wholesale pharmacy. Walgreens is proud to be a neighborhood health, beauty and retail destination supporting communities across the country, and was named to FORTUNE* magazine's 2019 Companies that Change the World list. Approximately 8 million customers interact with Walgreens in stores and online each day. As of August 31, 2019, Walgreens operates 9,277 drugstores with a presence in all 50 states, the District of Columbia, Puerto Rico and the U.S. Virgin Islands, along with its omnichannel business, Walgreens also provides specialty pharmacy and mail services and offers in-store clinics and other health care services throughout the United States, most of which are operated by our health care strategic partners. An Equal Opportunity Employer, including disability/veterans.

Basic Qualifications

  • Bachelor's Degree and at least 2 years of experience in promotions, marketing, retail, analytics, pricing, consumer packaged goods, insights, vendor collaboration, consumer research, inventory, category management and/or business analysis OR High School Diploma/GED and at least 4 years of experience in promotions, marketing, retail, analytics, pricing, consumer packaged goods, insights, vendor collaboration, consumer research, inventory, category management and/or business analysis.

  • Experience with MS Office Suite.

  • Experience establishing & maintaining relationships with individuals at all levels of the organization, in the business community & with vendors.

  • Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.

  • Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.

  • At least 1 year of experience with project management (for example: planning, organizing, and managing resources to bring about the successful completion of specific project goals and objectives).

  • Experience collaborating with internal and external resources to develop strategies that meet department goals within budget and established timelines.

  • Experience developing and delivering presentations to various audience levels within an organization.

  • Willing to travel up to 10% of the time for business purposes (within state and out of state).

Preferred Qualifications

  • Master's Degree OR MBA.

  • Experience identifying operational issues and recommending and implementing strategies to resolve problems.

  • Experience leading/managing others

  • SQL coding and query experience

  • Knowledge and use of marketing technology tools

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Associate Manager - CRM