Associate Manager, Client Development

Tapestry, Inc. New York , NY 10007

Posted 8 months ago

Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the world, the Coach name is synonymous with effortless New York style.

Coach is part of the Tapestry portfolio a global house of brands powered by optimism, innovation, and inclusivity.

The successful individual will leverage their proficiency in customer experience to...

  • Support the planning and implementation of in-store client events and animations in North America

  • Support the development of seasonal event toolkits to facilitate in-store implementation; partner with Creative Services, Visual Merchandising and Marketing to develop events collateral

  • Track and compile events results; help prepare recaps with key successes/learnings

  • Support the development of monthly clienteling toolkits for Coach Journey, the store digital training platform, to help animate and drive in-store clienteling

  • Support the day-to-day usage of the in-store digital clienteling platform; field store questions, open help desk tickets, partner with IT on resolving issues

  • Manage the in-store clienteling collateral (thank you and special occasion cards, RTW look books, etc.) as well as in-store client amenities and gifts

  • Track and maintain the budget for client events, collateral and gifting; ensure that we stay within allotted envelopes

  • Work as a valuable member of the team and support on-going North America client development projects and initiatives

The accomplished individual will possess...

  • Bachelor degree in Fashion or Marketing/Communications preferred

  • Minimum 2-3 years professional experience working in marketing or events

  • Retail background a plus

  • Exceptional attention to detail and excellent multi-tasking skills

  • Good communication skills

  • Strong interpersonal and presentation skills

  • Strong teamwork abilities

  • High degree in proficiency in PowerPoint, Excel, Word and Microsoft Office

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. #LI-KS1 Visit Coach at www.coach.com.

Req ID: 45727

Job Segment: Merchandising, Marketing Manager, Marketing Communications, Communications, Retail, Marketing


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Account Director Client Development

The NPD Group

Posted Yesterday

VIEW JOBS 11/20/2019 12:00:00 AM 2020-02-18T00:00 Learn and work on meaningful initiatives with some of the best and brightest in the market research industry. The NPD Group provides the world's most successful brands with leading market research, combining consumer and retail point-of-sale data with analytic solutions to interpret today's market trends while anticipating tomorrow's. In addition, we offer a career filled with innovation and growth to the forward-thinking problem solvers who join our team. Position Overview Learn and work on meaningful initiatives with some of the best and brightest in the market research industry. The NPD Group provides the world's most successful brands with leading market research, combining consumer and retail point-of-sale data with analytic solutions to interpret today's market trends while anticipating tomorrow's. In addition, we offer a career filled with innovation and growth to the forward-thinking problem solvers who join our team. Position Overview We want a passionate, dynamic, and highly motivated individual who is looking for an opportunity to have an impact on one of the most well-known and admired retailers in the world. This person must be knowledgeable and eternally curious about consumers, retail technology, manufacturers technology and have opinions on which companies are progressing in data and storage management and which companies could be doing things better. This integral member of the NPD team will report directly to the Vice President in the Retail Business Group. Our Retail Business Group team is seeking an Account Director who is responsible for managing and growing the relationship between NPD and a very strategic, multi-industry retailer based in the Seattle area. In this role, you will drive building actionable technology driven insights, manage and grow the client relationship through data integration, identify needs and recommend data solutions, ensure maximum client satisfaction, and drive revenue within the account. This retailer is located in the Seattle area, and the account manager is expected to make frequent on-site visits to the client. This position can be based in Seattle, New York, or Boston and will have a mix of remote work days at the client sites including but not limited to Seattle. Overall Responsibilities: * Enhance NPD's connection with a major retailer – technology teams in multiple markets. * Oversee all client market data methodologies, delivery of reports, and overall insight & value engagement related to IT and automation support. * Response for all technology integration with the retailer including strategy, research, insights, and data science teams. * Manage and implement strategic approach to client, developing relationships, creating business insights with analytics and technology solutions, and supporting data integration across teams. * Create high client satisfaction through setting expectation and providing excellent customer service. * Respond to client requests for insights, data systems, and technology by using existing databases, providing analyses, leveraging industry knowledge, collaborating with internal partners and tracking results. * Lead projects creating a plan on new products with NPD, and the retailer, and then driving the customer stakeholders, and potential other third parties to achieve those objectives while understanding the client environment and any limitations to execution. * Plan, organize, and manage all phases of a project life-cycle to ensure successful delivery. This includes developing and managing project governance plans, project schedules, project goals, defining success criteria, project milestones, and budgets. * Demonstrate usage of retail point-of-sale scanner data and consumer panel data to objectively partner with the retailer to help them grow their business. * Manage the delivery of different NPD products while building strategy and processes for efficiency and cost-savings. * Continually improve ongoing reporting and data exchange, to provide increased value and gain efficiencies while integrating NPD data into client's decision-making processes. * Collaborate with other client technical, operation, and other teams to deliver engagement and products that both the client and NPD could optimize. * Broaden the user base of NPD data through the effective demonstration of how NPD data can help accomplish the client's goals. * Build strong, ongoing relationships with all levels of management at account, with a heavy focus on Directors, Vice Presidents, and C-suite. * Evaluate how NPD's products and services can address key business issues and introduce new products to clients as needed. Drive new revenue with new products and innovation. * Handle inquiries around methodology and data validation across business areas. * Train contacts on usage of NPD data and delivery systems. * Become an expert in client services and share that knowledge with the NPD organization to train cross functioning teams and key stakeholders. * Acquire new technology skills and serve as trusted advisors for internal and external customers including global customer architects, IT leaders, and data science leaders. * Leverage NPD industry analysts, practice area counterparts, and corporate resources to improve the overall insights derived from NPD data. Qualifications: * Ability to take ownership, work under pressure and meet deadlines on time. * Ability to challenge, recommend and redirect teams as well as manage client expectations during the engagement. * Ability to apply strategic thinking and demonstrate understanding of requirements to execute. * Ability to write and executive in building business cases and development case strategies. * Ability to take proactive steps to reach out to clients for meetings, building new connections during various business development activities. * Ability to work effectively in a dynamic environment with changing priorities. * AWS experience desirable. AWS certifications a plus. * 10+ years of experience in a client-facing market research, software, IT, PMO, consumer insights, category management or related role a must. IT Consulting a plus. * Project Management experience desirable. PMO Certification desirable. * Deep understanding of how category point-of-sale scanner data and consumer panel data can be used to identify business building opportunities for clients. * Ability to synthesize data and develop meaningful conclusions. * Analytical skills. Able to digest diverse data sets into cohesive and succinct stories in written document and verbal discussions. * Exceptional organizational and project management/prioritization skills; ability to learn and juggle knowledge about multiple data sources and category/industry nuances. * Demonstrated initiative and ability to work independently. * Comfortable managing expectations of multiple clients and client teams. Able to negotiate to achieve desired goals. * Strong communication skills, including verbal, written and presentation. Ability to communicate effectively with all levels. * Views ongoing change as an opportunity for process improvement. * Ability to generate/support creative ideas and effectively sell those ideas. * Understands the value proposition of the public cloud and has assisted in the delivery of cloud engagements (IaaS, PaaS, Saas), AWS services for data science programs/systems desirable. * Experience with IT delivery tools and programs is desirable. * High level of proficient in all MS Office products (Excel, PowerPoint, Word). * Ability to travel, typically <40%.</li> * BA/BS required. Masters in Project Management, Engineering, or Computer Science a plus. Communication The ideal candidate must be able to conduct engaging and impactful presentations that deliver value to the client while telling a compelling story in a concise and polished manner to a diverse audience. Most importantly, the candidate must demonstrate the ability to listen to the customer and appropriately match the customer's needs with NPD's products and services, or be willing to direct the customer to the best solution. Relationships The ideal candidate must be comfortable and effective when talking with a broad range of decision influencers and decision makers within an organization. The candidate will be able to effectively understand and build relationships throughout the prospective customer's organization. Discipline The ideal candidate will be competent in managing their time and activities and must embrace our proven opportunity and customer management processes and systems. Candidates must possess a "can-do" perspective in their professional attitude. They will be detail oriented and demonstrate a strong work ethic. They will be sticklers for accuracy in their own work as well as their colleagues. They will be ready to back up their assertions with facts. The NPD Group, Inc. is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by law. The NPD Group, Inc. is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by law. The NPD Group New York NY

Associate Manager, Client Development

Tapestry, Inc.