Associate Manager, Associate Relations

Panda Express Rosemead , CA 91770

Posted 2 weeks ago

At Panda, we all share a common mission: "Deliver exceptional Asian dining experiences by building an organization where people are inspired to better their lives." We invest in our people because great people run great operations that will exceed our guests' expectations. Talk to any of our associates and you will experience a culture dedicated to its mission and our five fundamental values- Proactive, Respect/Win-Win, Growth, Great Operations, and Giving.

Panda Restaurant Group includes the original Panda Inn fine dining restaurants, Panda Express, our Gourmet Chinese food concept served in a fast casual environment, and Hibachi San, our Japanese grill concept. The family owned and operated company is still run by founders Andrew and Peggy Cherng.

Panda offers competitive benefits and rewarding opportunities, from entry-level positions to management. We have restaurant positions available nationwide and support center positions in Rosemead, CA. Come join the nation's largest and fastest growing Asian restaurant company.

The Associate Manager, Associate Relations position is responsible for responding to field associate relations oriented calls and leading investigations to resolve associate complaints or concerns. This position works with Operations leaders, field HR, and Legal to develop and implement positive workplace practices and strategies aligned with the company's Mission, Values, and Culture.

  • Develops and implements positive workforce practices and strategies in collaboration with Operations leaders and HR. Aligns practices and strategies with the company's Mission, Values, Culture as well as desired work environment and business goals.

  • Responds to and Investigates associate or guest complaints related to associate relations issues, such as discrimination, harassment, wage and hour laws, or unfair treatment. Maintains accurate records in compliance with company procedures and recommends actions to be taken.

  • Resolves associate relations concerns following federal and state laws and company policies through effective interaction with associates and Operations leaders. Ensures consistency with company policies.

  • Prepares formal written responses and supporting documentation related to any associate relations charges (e.g., discrimination, harassment, etc.) as required from within the company and from external agencies. Prepares for EEO hearings and mediations and assists in negotiating settlements.

  • Reviews and investigates all requests for suspension, corrective action, and termination to ensure requested action complies with company policy.

  • Bachelor's degree in HR or related field required; recruiting experience preferred

  • Minimum five years of experience in HR handling associate relations issues, preferably in a retail/hospitality operations environment

  • Must be available for alternative work week schedules, including weekends and non-business hours

  • Successful completion of annual store training

Panda Restaurant Group's culture is strongly guided by our Mission and Values, highlighted on the Panda websites. We recommend all interested candidates become familiar with our Mission and Values, as well as the principals of The Seven Habits of Highly Effective People, by Stephen Covey.

Panda Restaurant Group, Inc is an Equal Opportunity Employer.


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VIEW JOBS 11/1/2018 12:00:00 AM 2019-01-30T00:00 At Panda, we all share a common mission: "Deliver exceptional Asian dining experiences by building an organization where people are inspired to better their lives." We invest in our people because great people run great operations that will exceed our guests' expectations. Talk to any of our associates and you will experience a culture dedicated to its mission and our five fundamental values- Proactive, Respect/Win-Win, Growth, Great Operations, and Giving. Panda Restaurant Group includes the original Panda Inn fine dining restaurants, Panda Express, our Gourmet Chinese food concept served in a fast casual environment, and Hibachi San, our Japanese grill concept. The family owned and operated company is still run by founders Andrew and Peggy Cherng. Panda offers competitive benefits and rewarding opportunities, from entry-level positions to management. We have restaurant positions available nationwide and support center positions in Rosemead, CA. Come join the nation's largest and fastest growing Asian restaurant company. Summary of Job Scope and Expectations: The Senior Manager, Associate Relations is responsible for managing a team of Associate Relations Specialists engaged in investigating and resolving associate complaints or concerns. This position works with Operations leaders, Field HR, and Legal to develop and implement positive workforce practices and strategies aligned with the company's Mission, Values, and Culture. * Manages a team of Associate Relations Specialists engaged in investigating and resolving associate complaints or concerns. Reviews all recommended actions developed by members of the team to resolve associate relations issues in the field. * Collaborates with Operations leaders, Field HR, and Legal to develop and implement positive workforce practices and strategies aligned with the company's Mission, Values, and Culture as well as desired work environment and business goals. Coaches and advises Operations leadership on associate relations to achieve problem resolution without litigation. * Leads and develops a team of Associate Relations Specialists. Responsible for hiring and retaining staff and developing and elevating associate performance to support the company's business and growth strategies. * Responds to and investigates associate or guest complaints related to associate relations issues, such as discrimination, harassment, wage and hour laws, or unfair treatment. Maintains accurate records in compliance with company procedures and recommends actions to be taken following federal, state, and local laws and company policies. * Reviews formal written responses and documentation related to associate relations issues produced by the Associate Relations team and may assist with their preparation or revise these responses. May attend EEO hearings, mediations or settlement negotiations. * Reviews and investigates all requests for suspension, corrective action, and termination to ensure requested action complies with company policy and legal requirements. * Leads or participates in special projects related to legal compliance involving Support Center departments and Operations. * Bachelor's degree required; business and/or HR majors and PHR/SPHR or equivalent preferred. * Minimum seven years HR Generalist experience in employee relations, training and development, recruiting, and people management, preferably in a retail/hospitality environment. * Successful completion of annual store training Panda Express Rosemead CA

Associate Manager, Associate Relations

Panda Express