JOB FUNCTIONS: Perform a wide variety of activities related to the order fulfillment process for copier and printer products including parts and sub-assemblies. These include installing performing product test and evaluation, executing software diagnosis, machine, fixture, and component repairs and upgrades.
Read and interpret directions/instructions from a PC based system and/or from written text or verbal communication. Provide troubleshooting or diagnosis of issues with shop floor control systems as part of the manufacturing environment.
Provide training, guidance, direction and instructions to other assigned personnel and, as required, co-workers, in lieu of direct supervision.
Work with process development team to try out new releases and provide feedback on process performance. Work with engineering team to insert modifications and enhancements to repair processes as part of continuous improvement and customer satisfaction.
Log failure data and repair results and prepare reports as required. Participate in root-cause failure analysis and review meeting to diagnose problems and provide counter measures to prevent re-occurrence.
Assignment includes major and minor repairs and troubleshooting of products. This includes identified failed parts or sub-systems.
May be required to build, repair, and maintain test fixtures used by the production operators. Fixture development or maintenance may require the use of salvage parts and sub-assemblies from various equipment sources. Participate in feedback sessions with product development teams regarding observed issues.
Tools and Equipment: Hand pallet trucks, tape machines, containers, dollies, as well as common hand tools, and portable power tools such as screwdriver, wrench, pliers, etc. In addition, utilization of scanning devices, computer terminal/keyboard/mouse will be utilized as job aids.
Assist in Quality reviews and audits as needed.
Materials: Copier and Printer, assemblies, sub-assemblies, components (mechanical & electrical), consumable items, supplies, software, corrugated materials, and packaging and labeling materials.
Source of Supervision: Engineer or his designee, Quality Specialist, or Lead
SKILLS: Trouble shoot as required and correct / repair as necessary.
Read and interpret packaging specifications, process documentation, assembly/disassembly instructions, and software documentation. Able to do secondary level machine analysis and performance evaluation. Ability to work effectively with a mixed Union and Contract industrial work force including adherence to recognized separation of duties. Perform any other duties as required by management.
EXPERIENCE: Understanding of electro-mechanical systems including trouble shooting and repair.
General familiarization with system, subsystem, and component level interactivity required. Must be familiar with standard ESD practices. Must be able to perform the essential functions documented for this position.
Intermediate level job with some work experience
Has developed knowledge and skills through formal training & applies these to complete assigned work within own area of expertise
Identifies problems in straightforward situations, and makes sound decisions using standard procedures
Works within established procedures with a moderate degree of supervision
EDUCATION: Associates Degree in Electronics or military training in electronics or Trade School certificate in electronics and / or equivalent experience.
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.