Associate Hospitality Leader

Restoration Hardware Corte Madera , CA 94925

Posted 5 months ago

We believe that service starts inside the organization and embrace a concept called "People First." At RH, you will create results with an inspiring team in a creative environment with opportunities for career advancement and enjoy a 50% product discount.

Associate Hospitality Leader is a position which will support company leadership in the development and execution of business strategies for our successful Food & Beverage concepts. This includes performing regular dining room management duties to include training of service staff, and providing world class customer service to internal and external guests while taking great care of the equipment and facilities. The responsibilities listed below are indicative of the nature of the position and can be modified due to organizational changes, new business developments, or expansion of the position.

KEY JOB TASKS & RESPONSIBILITIES

  • Live and breathe our Values and Beliefs

  • Deliver first-class service to both internal and external guests

  • Work in partnership with the rest of the Hospitality Leadership team to develop strategies to grow the business.

  • Directly lead and manage floor staff during daily shift rotations

  • Run pre-shift meetings: communicate key business updates, map and communicate station coverage plan, lead Values messages/exercises, create and conduct on-the-job staff training

  • Adapt staffing coverage and flex staff up/down throughout shift as needed to cover client demand

  • Contribute to daily Leader Notes log with record of all staff, training, service, and food issues dealt with during shift; participate in weekly Leadership Meetings to develop strategies and processes to improve service and increase sales

  • Recruit the right level and type of talent for our ever-changing business

  • Conduct hiring interviews, mentor, train, and conduct in-the-moment coaching to develop teams and deliver sales

  • Resolve human resources issues in a timely manner, partnering with HR, the property Hospitality Leader and Executive Chef

  • Embrace change and deliver top results no matter the obstacle

  • Be accountable for financial audits and paperwork: till cash, bank deposits and change requests, daily balancing and tip tracking

  • Have thorough knowledge of all scheduling, payroll and tip payout procedures; perform as needed

  • Resolve associate and client issues in the moment, within established guidelines

  • Enforce standards, policies, paperwork and procedures

  • Foster and maintain open communication between dining room and kitchen leaders and hourly associates

  • Multi-task at a high level; prioritize among multiple complex daily priorities

  • Communicate with senior leadership any product or service issues or opportunities for the Pantry area.

RELATED COMPETENCIES

  • Strong food and beverage knowledge with an emphasis on ingredient driven seasonal cuisine, wine and beer

  • Ability to work independently and with all levels of leadership in a fast-paced environment

  • Strong ability to lead a team and own accountability for specific revenue goals

  • Excellent written and verbal communication skills with notable attention to detail

  • Team player with enthusiastic outlook and creative mind

  • Strong decision-making abilities

  • Mac and PC knowledge

  • Experience with Excel and Word a plus

  • Experience with industry software, i.e. Aloha or similar POS systems

  • Business development or entrepreneurial experience a plus

PHYSICAL REQUIREMENTS

  • Must be able to lift up to 50 pounds

  • Must be able to work standing and walking for extended periods of time

EDUCATION/TRAINING

  • Minimum of 2-3 years' experience in the Hospitality industry

  • Leadership experience is a plus

  • Basset Certified

  • ServSafe Manager Certified

  • Willing to learn new and exciting things

  • 21 years or older

SCHEDULING REQUIREMENTS

  • This position is full time. Candidates must be willing to have flexible schedules and must be willing to work weekends and holidays. Travel is a must.

BENEFITS

  • Great benefits package with premier medical, dental and vision partners

  • Rewarding paid time-off plans, including vacation, sick time, personal days, company holidays and more

  • Substantial associate discount of 50% off regularly priced RH merchandise and 30% off sale items

  • Access to all RH Members Program benefits, including complimentary design services

  • High-value discounts with respected national vendors, partners and retailers

  • Generous Referral Bonus Program to reward associates for recruiting top talent

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VIEW JOBS 6/18/2019 12:00:00 AM 2019-09-16T00:00 Associate Hospitality Leader is a position which will support company leadership in the development and execution of business strategies for our successful Food & Beverage concepts. This includes performing regular dining room management duties to include training of service staff, and providing world class customer service to internal and external guests while taking great care of the equipment and facilities. The responsibilities listed below are indicative of the nature of the position and can be modified due to organizational changes, new business developments, or expansion of the position. KEY JOB TASKS & RESPONSIBILITIES * Live and breathe our Values and Beliefs * Deliver first-class service to both internal and external guests * Work in partnership with the rest of the Hospitality Leadership team to develop strategies to grow the business. * Directly lead and manage floor staff during daily shift rotations * Run pre-shift meetings: communicate key business updates, map and communicate station coverage plan, lead Values messages/exercises, create and conduct on-the-job staff training * Adapt staffing coverage and flex staff up/down throughout shift as needed to cover client demand * Contribute to daily Leader Notes log with record of all staff, training, service, and food issues dealt with during shift; participate in weekly Leadership Meetings to develop strategies and processes to improve service and increase sales * Recruit the right level and type of talent for our ever-changing business * Conduct hiring interviews, mentor, train, and conduct in-the-moment coaching to develop teams and deliver sales * Resolve human resources issues in a timely manner, partnering with HR, the property Hospitality Leader and Executive Chef * Embrace change and deliver top results no matter the obstacle * Be accountable for financial audits and paperwork: till cash, bank deposits and change requests, daily balancing and tip tracking * Have thorough knowledge of all scheduling, payroll and tip payout procedures; perform as needed * Resolve associate and client issues in the moment, within established guidelines * Enforce standards, policies, paperwork and procedures * Foster and maintain open communication between dining room and kitchen leaders and hourly associates * Multi-task at a high level; prioritize among multiple complex daily priorities * Communicate with senior leadership any product or service issues or opportunities for the Pantry area. RELATED COMPETENCIES * Strong food and beverage knowledge with an emphasis on ingredient driven seasonal cuisine, wine and beer * Ability to work independently and with all levels of leadership in a fast-paced environment * Strong ability to lead a team and own accountability for specific revenue goals * Excellent written and verbal communication skills with notable attention to detail * Team player with enthusiastic outlook and creative mind * Strong decision-making abilities * Mac and PC knowledge * Experience with Excel and Word a plus * Experience with industry software, i.e. Aloha or similar POS systems * Business development or entrepreneurial experience a plus PHYSICAL REQUIREMENTS * Must be able to lift up to 50 pounds * Must be able to work standing and walking for extended periods of time EDUCATION/TRAINING * Minimum of 2-3 years' experience in the Hospitality industry * Leadership experience is a plus * Basset Certified * ServSafe Manager Certified * Willing to learn new and exciting things * 21 years or older SCHEDULING REQUIREMENTS * This position is full time. Candidates must be willing to have flexible schedules and must be willing to work weekends and holidays. Travel is a must. RH (Restoration Hardware) Corte Madera CA

Associate Hospitality Leader

Restoration Hardware